Project Manager - Manufacturing

DMI Companies, Inc.; Portsmouth (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contributions

Life and Disability coverage

EAP program

401(k) plan with match

Paid vacation and sick time

10 paid holidays

Job summary

DMI Companies in Portsmouth, VA is seeking a Project Manager to oversee customer relationships and project execution from award to closeout. You will act as the primary customer contact and coordinate internal and external resources to ensure successful project delivery.

The ideal candidate demonstrates strong organizational skills, attention to detail, effective communication—including difficult conversations with customers, sound judgment, and the ability to manage multiple priorities in a

Qualifications

• High school diploma or equivalent required.
• Highly accurate and attentive to detail.
• Strong customer service and communication skills, both written and verbal.
• Ability to work effectively in a collaborative team environment.
• Ability to manage multiple assignments with excellent time management.
• Solution-driven customer service approach.
• High emotional resilience and adaptability.
• Proficient in Word, Excel, Outlook, and Microsoft Teams.
• Punctuality and reliable attendance.

Responsibilities

• Manage assigned projects from award through project closeout.
• Coordinate project activities between customers, vendors, production teams, and internal stakeholders.
• Develop and maintain project schedules with milestones and deliverables.
• Monitor progress and address issues impacting quality, timelines, or customer expectations.
• Collaborate with internal departments for efficient project delivery.
• Maintain complete and accurate project records and documentation.

Skills

Strong communication

Customer service

Attention to detail

Time management

Team collaboration

Problem solving

MS Office proficiency

Education

High school diploma or equivalent

Job description

Founded in 1978, DMI Companies, a family-owned business, is a leading manufacturer of HVAC accessories, serving the commercial, industrial, and residential markets through a broad network of domestic and international distributors. At DMI Companies, we are driven by a clear mission: to serve the building industry with trusted, sustainable solutions engineered for performance. Guided by a vision to shape the future of indoor environments, we continue to lead the way as an accomplished Lean Enterprise and Sustainable World Class Manufacturer.

Our success is powered by people who live our core values every day-championing the organization, going above and beyond, and remaining flexible and resourceful in a fast‑moving industry. These values create a culture where innovation thrives, collaboration is encouraged, and employees are empowered to make a meaningful impact.

If you're looking to join a company committed to growth, sustainability, and excellence, DMI offers an environment where your contributions truly matter.

OVERVIEW

The Project Manager is responsible for managing customer relationships and project execution from project award through closeout. This position serves as the primary customer point of contact and coordinates internal and external resources to ensure successful project delivery. The Project Manager is accountable for maintaining accurate project documentation, supporting release accuracy, managing change orders, protecting project profitability, and delivering high customer satisfaction.

The ideal candidate demonstrates strong organizational skills, attention to detail, effective communication including having difficult conversations with customers, sound judgment, and the ability to manage multiple priorities in a fast‑paced environment.

RESPONSIBILITIES

Project Execution & Coordination

• Manage assigned projects from award through project closeout.
• Coordinate project activities between customers, vendors, production teams, and internal stakeholders.
• Develop and maintain project schedules, ensuring milestones and deliverables are achieved.
• Monitor project progress and proactively address issues that may impact quality, timelines, or customer expectations.
• Collaborate with internal departments to ensure efficient project execution and successful delivery.
• Support project closeout activities and ensure all required documentation is completed and archived appropriately.

Customer Relationship Management

• Serve as the primary customer contact throughout the project lifecycle.
• Establish and maintain positive customer relationships through timely, professional, and effective communication.
• Provide project updates and manage customer expectations regarding schedules, deliverables and project status.
• Address customer concerns and coordinate resolutions with appropriate internal resources.
• Promote customer confidence by demonstrating responsiveness, professionalism and accountability.

Documentation & Release Management

• Maintain complete and accurate project records throughout the life of the project.
• Review project documentation to ensure accuracy and completeness prior to release.
• Coordinate project documentation, submittals, revisions, approvals, and project correspondence.
• Participate in project management team meetings and project review discussions.
• Ensure project files comply with company standards and documentation requirements.
• Support continuous improvement through accurate record keeping and process discipline.

Financial & Change Management

• Identify, document, and process project change orders in a timely manner.
• Monitor project scope and communicate potential changes impacting cost, schedule, or deliverables.
• Support gross margin protection by recognizing scope changes and coordinating appropriate customer approvals.
• Assist with tracking project financial performance and escalating concerns when necessary.

Continuous Improvement

• Identify opportunities to improve project workflows, communication processes, and operational efficiency.
• Participate in initiatives that enhance project execution and customer experience.
• Support the development and maintenance of project-related processes and best practices.
• Contribute ideas that improve documentation quality, project visibility, and overall team performance.

EDUCATION & SKILLS

• High school diploma or equivalent required.
• Highly accurate and attentive to detail.
• Strong customer service and communication skills, both written and verbal.
• Ability to work effectively in a collaborative team environment.
• Ability to deal with a variety of job assignments utilizing excellent time management skills.
• Solution driven customer service approach
• High emotional resilience and ability to adapt to different audience needs.
• Proficient in Word, Excel, Outlook, and Microsoft Teams
• Ability to maintain proper attendance and punctuality standards.

WHY JOIN DMI COMPANIES?

DMI Companies is committed to being a preferred employer, and our comprehensive benefits package reflects that commitment. Our offerings meet or exceed national benchmarks and are designed to support your health, financial well‑being, and work–life balance. Benefits include:

• Generous employer contributions toward medical, dental, and vision coverage
• HSA employer contributions when enrolled in an HSA‑eligible medical plan
• Company‑paid Life, AD&D, Short‑Term Disability, and Long‑Term Disability coverage
• Employee Assistance Program, including will preparation and identity‑theft assistance
• 401(k) plan with pre‑tax and Roth options, plus a dollar‑for‑dollar company match up to 6%
• Paid vacation and sick time
• 10 paid holidays