Project Manager, Integrations

Doist; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k match

Personal development budget

Equity / stock options

Global impact

Job summary

Heidi is hiring an Integrations Project Manager to run the North America EHR integration roadmap across Epic, Oracle Health, eCW, athenahealth, and related builds. You will own the milestone plan, deliver defensible dates, and coordinate with engineering, product, and Customer Success to ensure timely, high-quality delivery.

This role requires 4+ years in healthcare tech or SaaS delivery, strong multi-project coordination, and clear communication.

Qualifications

• 4+ years in project or program management in healthcare tech or SaaS integrations.
• Ability to read a technical scope and assess timeline realism.
• Experience coordinating across engineering, product, sales or customer success.
• Bonus: exposure to EHR/EMR, FHIR, HL7, or health IT procurement.

Responsibilities

• Run North America EHR integration roadmap delivery from scoping through go-live.
• Own milestone plan with defensible dates for customers and roadmap growth.
• Coordinate between Customer Success and integrations engineering.
• Triage incoming requirements and incidents, route to engineers, close CS loop.
• Maintain gate discipline through reliability gate, with proper docs and sign-off.
• Build reporting to steer data-led decisions on reliability and delivery health.

Skills

Project management

Healthcare tech

SaaS integrations

Cross-functional

Communication

Tools

FHIR

HL7

Job description

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

EHR integrations are the backbone of trust for every health system we work with. When a connection is fast and reliable, Heidi disappears into the workflow.We're hiring an Integrations Project Manager to run point on the delivery of our EHR integration roadmap across North America: EPIC, Oracle Health, WELL Health, OSCAR Pro, and the specialty-specific builds that come with complex health systems. You'll sit inside the Regional Integrations Reliability swimlane under the Regional Product Manager.This is not a coordination-only role. You'll own timelines, flag risk before it becomes a fire, and hold engineering, product, and the field accountable to real dates with real customers attached to them.

What You’ll Do

Run delivery for the North America EHR integration roadmap. Track every build from scoping through go-liveOwn the milestone plan. Deliver defensible dates customers can set their watches to (EPIC, Oracle Health, eCW, athenahealth, and others as the roadmap grows), and actively reprioritise around reliability and build demands. Coordinate between Customer Success and integrations engineering. Triage incoming requirements and incidents, route them to the right engineer, and close the loop back to CS in a timely mannerBe accountable for delivery through the integration stage-gate process. Track from vendor access through the reliability gate, feature-flagged write-back, and post-launch monitoring, and keep the paper trail clean enough that Sev-1/Sev-2 history and test coverage are never in question at gate reviewBe the connective tissue between product, engineering, and the commercial teams. Ensure commercial teams are aligned on integration timelines, and lead the development/maintenance of demo and onboarding enablement materials to guarantee successful customer outcomes.Surface blockers early. Technical, resourcing, vendor-side, whatever they are. Nobody should find out about a slipped date in a customer call.Build and maintain reporting to steer data-led decisions. PM and NA leadership use to track reliability and delivery health across the swimlaneManage vendor and EHR-partner relationships where a project needs one, from initial technical scoping through certification and launch

How We’ll Measure It

Sprint delivery and defect escape rate across the integrations roadmapTime to triage: how fast an incoming issue lands with the right engineerGate discipline: no integration advances past the reliability gate without complete documentation, sign-off, and the proper enablementContribution to the swimlane's headline numbers: 99.9% enterprise uptime, change-failure rate, and integration incident MTTR

What you’ll bring

4+ years in a project or program management role, ideally in healthcare tech, SaaS integrations, or a technical delivery environment with multiple external dependenciesComfort reading a technical scope well enough to know when a timeline is real and when it's optimisticA track record of running multiple concurrent workstreams without losing the detail on any of themDirect, low-drama communication. You tell people the truth about a timeline before they have to askExperience working cross-functionally with engineering, product, and sales or customer success, and knowing which one you're talking to at a given momentBonus: prior exposure to EHR/EMR ecosystems, FHIR, HL7, or health system IT procurement cycles

The way we work

1. Build to LastWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your PracticeIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay SteadyWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others BetterHonest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

In office to collaborate with like-minded professionals

• Healthcare, Dental, Vision benefit options
• 401k with 3% match
• Personal development budget of $500 per annum
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
• The opportunity to fast track your startup career!
• Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.
• Our strength is in our differences.
• We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.