Project Manager / Industrial Engineer

JASCI; Washington (District of Columbia); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology solutions company is seeking an Industrial Engineer / Project Manager to optimize operational performance in a fully remote role. You'll manage multiple projects, collaborate with clients on workflows, and ensure excellent customer relations. Ideal candidates have a background in Industrial Engineering or related fields, possess strong project management skills, and are committed to customer satisfaction.

Benefits

Competitive salary

Qualifications

• Experience with Cloud SaaS deployment models is a plus.
• Experience in client-facing roles and implementation delivery within a consulting or professional services organization.
• Familiarity with emerging technologies related to business processes.

Responsibilities

• Support operations to optimize operational performance.
• Manage multiple concurrent projects across a diverse client base.
• Ensure operational functions are aligned with company objectives and client needs.
• Research client issues and implement technical activities.
• Train client technical staff on hardware and software issues.

Skills

Project management skills

Strong leadership and interpersonal skills

Ability to quickly learn new concepts and technologies

Client-facing experience

Commitment to customer satisfaction

Education

Bachelor's Degree in Industrial Engineering, Supply Chain Management, Business, or related field

Master's/MBA

Job description

The Industrial Engineer / Project Manager supports operations to optimize operational performance to achieve desired financial and service results, including project management, implementation, training, go-live support, and technical support. Must ensure excellent customer relations and engage in high-priority interactions with clients. Additionally, expand and apply standard methodologies, including configuring workflows for customers and their businesses. Responsible for ensuring smooth and effective operation of multiple concurrent projects across a diverse client base. This position is fully remote.

Requirements

• Work with customers to develop operational workflows for their businesses.
• Develop detailed communication plans and execute them to ensure timely status reports and clear communication with clients.
• Ensure operational functions are aligned with company objectives and client needs.
• Prioritize professional service projects based on value-add, ROI potential, and impact on technical resources.
• Manage customer communications and set expectations for deployments.
• Ensure customer SLAs and other service requirements are met.
• Provide support during "Go-Live" of projects, evaluate results, and document lessons learned.
• Perform tests on processes using test cases, prepare documentation, coordinate with managers to resolve issues within required timeframes, and inform management of delays.
• Collaborate with the development team to design new programs for client implementation and manage communication to resolve issues.
• Research client issues, document findings, and implement technical activities to support and optimize client operations.
• Maintain technical and business documentation, collaborating with clients and internal teams.
• Establish technical project requirements and maintain professional relationships with clients.
• Assist clients in monitoring software implementation and customize solutions as needed.
• Train client technical staff on hardware and software issues and identify process issues, providing solutions.

Qualifications

• Experience with Cloud SaaS deployment models is a plus.
• Project management skills.
• Strong leadership and interpersonal skills.
• Ability to quickly learn new concepts and technologies and translate them into customer solutions.
• Experience in client-facing roles and implementation delivery within a consulting or professional services organization.
• Bachelor's Degree in Industrial Engineering, Supply Chain Management, Business, or related field; Master's/MBA is a plus.
• Familiarity with emerging technologies related to business processes.
• Commitment to customer satisfaction.

Benefits

Competitive.