Project Manager / Industrial Engineer

JASCI; Washington (District of Columbia); Remote; USD 75,000 - 115,000; Full time

Job summary

JASCI is seeking an Industrial Engineer / Project Manager to optimize operations and support financial goals through effective project management. This fully remote position requires strong leadership and communication skills, managing client interactions, and tailoring solutions to meet diverse business needs. Successful candidates will have a bachelor's degree and experience in customer-facing roles.

Benefits

Competitive salary

Qualifications

• Experience with Cloud SaaS deployment models is a plus.
• Ability to learn new technologies quickly.
• Experience in customer-facing roles and consulting.

Responsibilities

• Support operations to optimize performance and achieve financial goals.
• Manage customer communications and expectations during deployments.
• Train client technical staff on hardware and software.

Skills

Project management skills

Strong leadership

Customer satisfaction

Interpersonal skills

Technical documentation

Education

Bachelor's Degree in Industrial Engineering, Supply Chain Management, Business

Job description

The Industrial Engineer / Project Manager supports operations to optimize performance and achieve financial and service goals through project management, implementation, training, go-live support, and technical assistance. The role requires maintaining excellent customer relations and engaging in high-priority interactions with clients. Additionally, the role involves expanding and applying standard methodologies, including configuring workflows for clients, and ensuring smooth operation of multiple concurrent projects across diverse client bases. This position is fully remote.

Requirements

• Work with customers to develop operational workflows tailored to their businesses.
• Develop detailed communication plans and execute them to ensure timely status updates and clear communication with clients.
• Align operational functions with company objectives and client needs.
• Prioritize professional service projects based on value-add, ROI potential, and impact on technical resources.
• Manage customer communications and set expectations during deployments.
• Ensure customer SLAs and service requirements are met.
• Support clients during "Go-Live" phases, evaluate results, and document lessons learned.
• Conduct process testing using test cases, prepare documentation, coordinate issue resolution with managers, and inform management of delays.
• Collaborate with the development team to design new programs for client implementation and manage communication to resolve issues.
• Research client issues, document findings, and implement technical activities to support and optimize operations.
• Maintain technical and business documentation, collaborating with clients and internal teams to resolve issues.
• Define technical project requirements and maintain professional relationships with clients, organizing project materials.
• Assist clients in monitoring software implementation and customize solutions as needed.
• Train client technical staff on hardware and software, identify process issues, and provide solutions.

Qualifications

• Experience with Cloud SaaS deployment models is a plus.
• Project management skills.
• Strong leadership and interpersonal skills.
• Ability to quickly learn new concepts and technologies and translate them into customer solutions.
• Experience in customer-facing roles and implementation delivery within consulting or professional services organizations.
• Bachelor's Degree in Industrial Engineering, Supply Chain Management, Business, or related field; a Master's/MBA is a plus.
• Familiarity with emerging technologies related to business processes.
• Commitment to customer satisfaction.

Benefits

Competitive