Project Manager II

Tines; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tines is seeking a Delivery Lead in Professional Services for remote work with EMEA hours. The role focuses on driving rapid platform adoption, end-to-end project management, and coordinating across CS, Sales, Product, and Engineering to deliver high-impact outcomes.

You will own timelines, risk mitigation, and customer onboarding for enterprise clients, leveraging AI tools to accelerate delivery and ensure reliable migrations and expansions.

Qualifications

• 5+ years leading complex, multi-stakeholder projects.
• Experience in cybersecurity, IT, or business operations sectors.
• Proficiency with Smartsheet, Salesforce, Looker, and Omni to track progress.
• Ability to use AI tools to improve delivery quality.

Responsibilities

• Drive rapid platform adoption by delivering projects per SOW.
• Own timelines, communications, and change management from kickoff to UAT and closure.
• Unblock technical blockers for customers and engineers.
• Prepare progress reports highlighting insights and risks.
• Lead onboarding with CSMs and FDEs for enterprise customers.
• Support migration and expansion as customers scale.
• Shape internal processes and metrics.
• Drive high-impact internal initiatives including feature bets and data initiatives.

Skills

Project management

Client communication

Cross-functional leadership

Delivery excellence

Stakeholder management

Education

PMP / CAPM / CSM certification

Tools

Smartsheet

Salesforce

Looker

Omni

Job description

Описание:

Tines is the intelligent workflow company that powers some of the world\'s most important workflows. Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson. Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team\'s apps, agents and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. At Tines, we\'re driven by our values of Simplicity, Speed, and Soundness. We\'re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We\u2019re excited about what\u2019s next, and we\u2019re looking for others to join us on our journey.

Задачи:

• Project Execution & Delivery Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW).
• End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure.
• Navigate Ambiguity: Proactively identify and unblock technical blockers for customers and engineers.
• Reporting & Risk Mitigation: Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders.
• Customer Strategy & Success Customer Onboarding: Partner with Customer Success Managers (CSMs) and Forward Deployed Engineers (FDEs) to lead proactive, prescriptive onboarding for Enterprise-level customers.
• Growth & Expansion: Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform.
• Health & Success Planning: Collaborate with CSMs to audit account health and develop actionable, measurable success plans.
• Stakeholder Management: Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal.
• Internal Impact & Innovation Shape the Function: Provide critical input to help refine the team\'s organizational structure, processes, and performance metrics.
• Special Initiatives: Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations.

Требования:

• Project Management Expertise: 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders. PMP, CAPM, CSM, or any other project management certification preferred.
• Technical Customer Success: A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding.
• Industry Context: Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred.
• Execution & Tooling PM Tech Stack: Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress.
• AI-Augmented Delivery: Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality. The ideal candidate views and utilizes AI as a tool for acceleration and working smarter.
• Delivery Frameworks: Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation.
• Commitment to Quality: A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes.
• Communication & Strategy: Strong Communication; A master of "the medium and the message"—you proactively tailor the frequency, tone, and content of communications to suit different audiences.
• Detailed Architect: A unique ability to dive into the granular technical details while ensuring every task aligns with the broader business strategy and impact.
• Cross-Functional Connector: A natural ability to "connect the dots" across teams and initiatives, ensuring alignment between CS, Sales, Product, and Engineering.

This role is remote with EMEA working hours.

At Tines, we\'re all about trying new things and taking the leap.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.