Project Manager I

Fortra; Phoenix (AZ); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k), HSA, FSA

Flexible PTO

Tuition reimbursement

ID Theft Protection

Job summary

Fortra in Phoenix is seeking a capable Project Manager to lead deployment projects from planning through delivery, coordinating consulting teams, defining scope with customers, and driving on-time, high-quality results that meet business objectives.

You will maintain strong stakeholder relationships, manage risks and dependencies, communicate progress regularly, and strive for high customer satisfaction while supporting utilization targets and occasional travel as needed.

Qualifications

• Bachelor’s Degree or equivalent work experience is required.
• PM qualification such as PMP/Prince2/APM/ITIL is preferred.
• 2+ years leading multi-phased projects; 3+ years in customer-service oriented roles.
• Strong ability to manage requirements, risks, and deliverables.
• Excellent interpersonal skills and relationship-building capabilities.
• Proactive problem-solving and decision-making under pressure.

Responsibilities

• Manage ~20 deployment projects with varying scope.
• Define project scope with customers and build detailed plans.
• Ensure on-time deployment with high-quality outcomes.
• Coordinate internal/external consultant teams to meet goals.
• Maintain stakeholder communication and progress reporting.
• Build strong customer relationships and satisfaction.
• Control project constraints, risks, and schedule with records.
• Develop knowledge of Fortra products to train customers.
• Anticipate risks, address issues, and escalate when needed.
• Maintain utilization target of 85% or greater.
• Some travel may be required.

Skills

Project management

Stakeholder communication

Team coordination

Risk management

Customer service

Time management

Analytical skills

Learning agility

Education

Bachelor’s Degree or Similar Work Experience

Formal Project Management qualification (PMP/Prince2/APM/ITIL)

Tools

Scheduling tools

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

While our company operates remotely, our current hiring strategy is focused on building talent communities in Atlanta, Dallas, Phoenix, Salt Lake City, Eden Prairie, and the New York–New Jersey–Connecticut tri‑state area. The Project Manager is a consultative position that interacts directly with Fortra's customers to lead them and a team of Fortra Consultants through the entire deployment lifecycle. You will need to have a strong knowledge of Fortra products and services to ensure an understanding of customer business objectives and translate these objectives into project activity, manage customer requirements and carry out the tasks required to deliver the solution. This position requires demonstrable experience in project coordination and the use of project scheduling and reporting tools.

WHAT YOU'LL DO

• Manage ~20 deployment projects with varying scope simultaneously and effectively
• Work with customers to define the project scope and goals and build detailed project plans to achieve them
• Take full responsibility for the project goals and pro-actively manage the project delivery to ensure on-time deployment to a high quality for both the customer and Fortra
• Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals
• Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting
• Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction
• Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records
• Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service
• Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes
• Maintain a utilization target of 85% or greater
• Some travel may be required (

QUALIFICATIONS

• Bachelor’s Degree or Similar Work Experience
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
• Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment
• Minimum of 3 years in customer service/facing industries
• Proven experience of key project management skills on complex, dynamic, fast-paced projects, adapting on the fly to respond to roadblocks without losing momentum
• Strong analysis skills, ability to evaluate requirements and modify existing solutions
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions
• Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes
• Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks
• Willingness to gain and maintain a strong knowledge of all Fortra products and services
• Willingness to adapt to the challenge of new of unfamiliar tasks and responsibilities
• Ability to work collaboratively in a team environment
• Have a bright, inquiring mind and a strong drive to learn and evolve
• Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential

Compensation:

80,000 USD - 90,000 USD

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.