Project Manager - Field Support

Clark National Accounts, LLC.; Lititz (Lancaster County); Híbrido; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

Dental insurance

Paid time off (PTO)

Paid maternity leave

Paid parental leave

Life Insurance

Disability insurance

401(k) matching

Employee Assistance Program

Wellness incentives

Company discounts

Bonus opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Descripción de la vacante

Clark National Accounts, LLC is seeking a Project Manager who will own a book of business, oversee new location openings, and coordinate complex projects to ensure successful launches. The role requires travel up to 35% and a hybrid work arrangement with in-office days at our Lititz, PA location.

You will serve as the primary on-site CNA representative during deliveries, coordinate timelines, and build strong customer relationships.

Formación

• Minimum of 2 years of professional experience.
• Strong communication and organizational skills are valued.
• This role does not require a degree.

Responsabilidades

• Be the face of CNA on-site: function as the CNA representative during selected deliveries on-site at the customer’s location.
• Finish well: complete project walkthroughs and punch list reviews to ensure successful project completion.
• Build strong, solution-focused customer relationships: partner with customers to identify tailored solutions that drive revenue growth and profitability.
• Oversee end-to-end project coordination: manage timelines, logistics, and communications across internal teams, customers, and third-party partners.
• Leverage product knowledge and clear communication: act as a knowledgeable resource for customers and internal teams.
• Think critically and solve problems proactively: anticipate challenges and develop practical, customer-focused solutions.
• Use data to inform decisions: gather, interpret, and act on data to make well-informed project recommendations.
• Champion operational excellence: identify and implement process improvements that increase team efficiency and elevate the customer experience.
• Maintain organized, transparent project tracking: use tools to ensure up-to-date documentation and data quality across stages.
• Collaborate across teams for brand success: work with Logistics, Data & Analytics, Account Management, Sales, and Platform.

Descripción del empleo

Join us!

We’re seeking a Project Manager who is passionate about delivering creative, effective solutions tailored to each partner’s needs. You’ll manage your own book of business, oversee new location openings, solve unique challenges, and drive the success of your partners. Join our trailblazing team as we innovate in our industry! Building a new business isn’t easy, but this is an opportunity to join us on the ground floor and create something remarkable.

Job Summary

We’re seeking a Project Manager who is passionate about delivering creative, effective solutions tailored to each partner’s needs. You’ll manage your own book of business, oversee new location openings, solve unique challenges, and drive the success of your partners. Join our trailblazing team as we innovate in our industry! Building a new business isn’t easy, but this is an opportunity to join us on the ground floor and create something remarkable.

Who are We?

Clark National Accounts, a division of Clark Associates, has recently joined forces with Clark Pro, expanding our reach across industries including Restaurants and Retail, Entertainment, Senior Living, Hospitality, Business and Industry, Casinos, Health Care, and Higher Education. We provide equipment, supplies, project management, and, most importantly, partnership for our customers across these verticals.

Please note: You may see this role posted over an extended period of time. Our Project Services team is growing rapidly, and we’re conducting rolling hiring to fill multiple Project Manager positions as we scale. We review applications regularly.

Key Role Highlights

Our Project Managers play a critical role in ensuring that our customers’ new locations open as scheduled. Your daily work will include reviewing project specifications, quoting kitchen equipment and supply needs, and overseeing the coordination, delivery, and ultimate success of each project. The Project Manager then remains the central point of contact for our customers during their first 30 days of operation.

Successful project completion includes customer satisfaction and a commitment to continued improvements in process, efficiency, and customer retention. In addition to overseeing projects in their entirety, Project Managers will play a key role in building and maintaining strong customer relationships with customer brand stakeholders.

Travel Requirements

Travel to company, vendor, or customer locations is an important component of success in the role, and will be required up to 35%, based on partner needs.

Job Location

Hybrid: We believe in building strong team connections through in-person collaboration, while maintaining the flexibility of remote work. This position is located in our Lititz office (30 Citation Lane, Lititz, PA 17543), with two in-office days per week.

Responsibilities

• Be the face of CNA on-site: Function as the CNA representative during selected deliveries on-site at the customer’s location
• Finish well: Complete project walkthroughs and punch list reviews to ensure successful project completion
• Build strong, solution-focused customer relationships: Partner with customers to identify tailored solutions that drive revenue growth and profitability. Develop trusted relationships with key stakeholders through clear communication, responsiveness, and proactive support.
• Oversee end-to-end project coordination: Manage timelines, logistics, and communications across internal teams, customers, and third-party partners (e.g., warehouses and installers) to ensure seamless execution and successful project delivery.
• Leverage product knowledge and clear communication: Act as a knowledgeable resource for customers and internal teams, providing expert guidance on kitchen equipment and supply needs and project logistics.
• Think critically and solve problems proactively: Anticipate challenges and develop practical, customer-focused solutions by analyzing project needs and identifying opportunities for improvement.
• Use data to inform decisions: Gather, interpret, and act on data to make well-informed project recommendations and continuously improve outcomes.
• Champion operational excellence: Identify and implement process improvements that increase team efficiency and elevate the customer experience.
• Maintain organized, transparent project tracking: Use project management tools (e.g., Asana, SharePoint, Loop) to ensure up-to-date documentation, task visibility, and data quality across all stages of the project.
• Collaborate across teams for brand success: Work cross-functionally with teams like Logistics, Data & Analytics, Account Management, Sales, and Platform to deliver a cohesive and impactful experience for our partner brands.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

Minimum of 2 years of professional experience: We’re seeking a candidate with foundational professional experience. We value new perspectives, adaptability, and strong communication and organizational skills - regardless of where they were developed.

Strong candidates can come from many backgrounds, such as:

• Teaching or education
• Customer service or retail
• Entrepreneurship or small business ownership
• Hospitality or food service
• Nonprofit or community work
• Operations
• Logistics
• Event planning or coordination
• And many more!

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Are mechanically minded
• Sweat the details and love solving problems with logic, creative thinking, and data
• Think critically and act decisively when new challenges arise
• Communicate clearly — whether it’s with teammates, partners, or customers
• Stay calm and empathetic when things get messy (because sometimes they do!)
• Bring a team-first mindset and intrinsic motivation for excellence
• Take initiative and hold yourself accountable for results
• Get energized when you find a problem — because that means you get to fix it! You love finding ways to bring improvements in efficiency or service
• Embrace technology and are quick to learn new systems
• Thrive in a flexible, fast-changing environment
• Bonus: You know a thing or two about restaurant operations or kitchen equipment and supplies

PLEASE BE SURE TO INCLUDE A COMPELLING COVER LETTER HIGHLIGHTING YOUR INTEREST IN THE ROLE. We really do read these!

Looking to stand out? Tell us about the most challenging customer interaction you’ve navigated.

Hiring Process

Qualified applicants will be contacted for a phone interview and then may continue to 1 or 2 additional rounds of in-person or virtual interviews. Applicants will receive a point of contact and email confirmation of the next steps at each stage of the interview process.

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices