Project Manager - Field Support

Clark Associates, Inc.; Lititz (Lancaster County); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Clark National Accounts, a division of Clark Associates, is seeking a Project Manager to lead new location openings and manage a book of business with a hybrid work model in Lititz, PA. You will review project specs, quote equipment needs, and coordinate delivery and setup, serving as the primary contact during the first 30 days of operation.

Travel up to 35% may be required. The role emphasizes customer relationships, process improvement, and cross-functional collaboration across Logistics,

Responsibilities

• Be the on-site CNA face for selected deliveries.
• Complete project walkthroughs and punch lists for closure.
• Build and maintain relationships with customer stakeholders.
• Oversee end-to-end coordination across internal teams and vendors.
• Advise customers on kitchen equipment and project logistics.
• Proactively identify improvements to increase efficiency and satisfaction.

Job description

Job Summary

Join us!

We’re seeking a Project Manager who is passionate about delivering creative, effective solutions tailored to each partner’s needs. You’ll manage your own book of business, oversee new location openings, solve unique challenges, and drive the success of your partners. Join our trailblazing team as we innovate in our industry! Building a new business isn’t easy, but this is an opportunity to join us on the ground floor and create something remarkable.

Who are We?

Clark National Accounts, a division of Clark Associates, has recently joined forces with Clark Pro, expanding our reach across industries including Restaurants and Retail, Entertainment, Senior Living, Hospitality, Business and Industry, Casinos, Health Care, and Higher Education. We provide equipment, supplies, project management, and, most importantly, partnership for our customers across these verticals.

Please note: You may see this role posted over an extended period of time. Our Project Services team is growing rapidly, and we’re conducting rolling hiring to fill multiple Project Manager positions as we scale. We review applications regularly.

Key Role Highlights

Our Project Managers play a critical role in ensuring that our customers’ new locations open as scheduled. Your daily work will include reviewing project specifications, quoting kitchen equipment and supply needs, and overseeing the coordination, delivery, and ultimate success of each project. The Project Manager then remains the central point of contact for our customers during their first 30 days of operation.

Successful project completion includes customer satisfaction and a commitment to continued improvements in process, efficiency, and customer retention. In addition to overseeing projects in their entirety, Project Managers will play a key role in building and maintaining strong customer relationships with customer brand stakeholders.

Travel Requirements

Travel to company, vendor, or customer locations is an important component of success in the role, and will be required up to 35%, based on partner needs.

Job Location

Hybrid: We believe in building strong team connections through in-person collaboration, while maintaining the flexibility of remote work. This position is located in our Lititz office (30 Citation Lane, Lititz, PA 17543), with two in-office days per week.

Responsibilities

• Be the face of CNA on-site: Function as the CNA representative during selected deliveries on-site at the customer’s location
• Finish well: Complete project walkthroughs and punch list reviews to ensure successful project completion
• Build strong, solution-focused customer relationships: Partner with customers to identify tailored solutions that drive revenue growth and profitability. Develop trusted relationships with key stakeholders through clear communication, responsiveness, and proactive support.
• Oversee end-to-end project coordination: Manage timelines, logistics, and communications across internal teams, customers, and third-party partners (e.g., warehouses and installers) to ensure seamless execution and successful project delivery.
• Leverage product knowledge and clear communication: Act as a knowledgeable resource for customers and internal teams, providing expert guidance on kitchen equipment and supply needs and project logistics.
• Think critically and solve problems proactively: Anticipate challenges and develop practical, customer-focused solutions by analyzing project needs and identifying opportunities for improvement.
• Use data to inform decisions: Gather, interpret, and act on data to make well-informed project recommendations and continuously improve outcomes.
• Champion operational excellence: Identify and implement process improvements that increase team efficiency and elevate the customer experience.
• Maintain organized, transparent project tracking: Use project management tools (e.g., Asana, SharePoint, Loop) to ensure up-to-date documentation, task visibility, and data quality across all stages of the project.
• Collaborate across teams for brand success: Work cross-functionally with teams like Logistics, Data & Analytics, Account Management, Sales, and Platform to deliver a cohesive and impactful experience for our partner brands.