Project Manager / Estimator

SERVPRO of Fort Lee; Ridgefield (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading restoration company seeks a Production Manager to oversee mitigation projects, ensuring quality and customer satisfaction. The role includes supervising production teams, managing operational efficiency, and maintaining effective communication with all parties. Candidates should have restoration experience, IICRC certification, and a solid communication background.

Qualifications

• Effective communication skills are critical for this role.
• Experience in restoration is essential.
• IICRC certification required.

Responsibilities

• Oversee production activities to ensure they meet goals.
• Manage water and fire loss responses.
• Train and develop team members.

Skills

Effective written and oral communication

Restoration experience

Xactimate experience

Education

IICRC Certification

Job description

Manage company mitigation projects, services and production operations through production personnel. Ensure a quality team of properly trained employees produce jobs completed according to company policies, processes and procedures. Supervise, monitor and communicate with management on all project activities. Manage and improve production operations (whenever possible) to assure quality results and customer satisfaction.

• Oversee and manage all production activities to meet (or exceed) revenue, expense and profit goals and objectives
• Residential and commercial property estimating, scoping and quality control
• Secure approved scope and price with insurer and property owner.
• Respond to calls and manage water and fire losses
• Ability to build relationships with property owners and insurance adjusters
• Training and development of team members.
• Monitor all projects to completion.
• Ensure quality communication with executive, office, production and marketing personnel
• Coordinate production resources for job scheduling and completion (including subcontractors where necessary)
• Ensure compliance with all company policies, procedures and processes
• Oversee quality control of all products, services and work production activities
• Provide product, safety and production training
• Assist in recruiting, hiring and development of production staff
• Handle and resolve customer conflicts (when necessary) to assure customer satisfaction

Position Requirements

• Effective written and oral communication
• Restoration experience
• Xactimate experience
• IICRC Certification
• Available for on-call schedule
• Clean driving record