Project Manager - Digital Workflow Automation

Citizens Planning Institute; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Free SEPTA transit

Paid parental leave

Health coverage

Wellness program

Vacation and holidays

Retirement options

Student loan forgiveness

Tuition discounts

Job summary

The City of Philadelphia is seeking a Project Manager for Digital Workflow Automation to oversee the development and delivery of low-code applications across city departments. You will coordinate multi-department initiatives, manage budgets, and ensure on-time, within-scope results that improve public service delivery.

Ideal candidates bring 3+ years of project management experience, strong stakeholder communication, and familiarity with low-code/no-code tools such as Quickbase.

Qualifications

• Organized with ability to manage multiple projects, timelines and resources.
• Strong communicator capable of engaging stakeholders and conveying project status.
• Experience with or in low-code/no-code platforms (Quickbase or similar).
• Knowledge of or experience with city government processes is a plus.
• Minimum three years of project management experience across departments.

Responsibilities

• Develops and manages cross-departmental projects to improve public sector efficiency.
• Prepares work plans, budgets, and funding recommendations for CAO projects.
• Monitors progress, performance, costs, and contracts.
• Designs processes to increase stakeholder productivity and project outcomes.
• Ensures compliance with laws, regulations, policies and guidelines.
• Provides technical assistance to staff during project implementation.
• Serves as a primary contact to inform leadership and stakeholders about status.

Skills

Project management

Stakeholder management

Low-code/no-code

Communication

Policy analysis

Technical aptitude

IT design background

Cross-department collaboration

Relationship management

Education

High School Diploma or GED

Tools

Quickbase

Job description

Project Manager - Digital Workflow Automation

• Full-time
• Minimum Education Required: High School/GED
• Compensation: USD 75,419 - USD 80,000 - yearly

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact- The work you do here matters to millions.
• Growth- Philadelphia is growing, why not grow with it?
• Diversity & Inclusion- Find a career in a place where everyone belongs.
• Benefits- We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (“CAO”) works to modernize city government and improve the efficiency, effectiveness, equity, and accessibility of City services by strengthening the city’s administrative functions and enabling resident-facing departments to evaluate, plan, and continually improve their service delivery.

The following departments and functions report to the CAO: Office of Talent and Employee Success, Office of Innovation and Technology, Procurement, Records, Department of Labor, Office of Administrative Review, Bureau of Administrative Adjudication, and the Office of People with Disabilities.

Position Summary

The Project Manager supports application development requests through the City’s Digital Workflow Transformation Program. The Digital Workflow Transformation Program helps City departments digitize and streamline administrative processes by creating custom, digital applications using a variety of low-code/no-code software.

The Project Manager reports to the Senior Project manager and assists in coordinating and managing technology-focused projects that improve business processes and service delivery across City departments. This role works closely with stakeholders to understand business needs, document requirements, support IT initiatives, and ensure projects are delivered on time and within scope. Acting as a liaison between technical teams and business users, this position plays a key role in translating operational needs into effective digital solutions.

Duties and Responsibilities

Develops and manages cross-departmental projects involving efforts to improve public sector efficiency and process improvement.

Prepares work plans, budgets and funding recommendations for CAO projects

Monitors and manages project progress, performance, costs and contracts.

Designs collaborative processes to facilitate the productivity of project stakeholders for optimal outcomes.

Ensures adherence to laws, regulations, policies, procedures, codes and guidelines relating to assigned projects.

Provides technical assistance to staff as needed to support project implementation.

Serves as project contact point to provide information to relevant stakeholders, including City leadership, community groups, and other institutions.

Prepares material for updating and commuting to leadership about projects and their development status.

Knowledge, Skills and Abilities

Organized: Demonstrated ability to manage multiple projects, estimate timelines, adapt project approaches to unforeseen challenges, work under pressure, and meet deadlines.

Action-Oriented: Ability to identify opportunities, navigate barriers, work independently, and develop solutions that enhance City processes and deliverables.

Flexible and Adaptive: Comfortable with change and able to learn from feedback and evolving requirements.

Strong Communicator: Effective at engaging stakeholders and conveying project information clearly.

Policy Analysis: Ability to consider policy implications in project planning and implementation.

Technical Aptitude: Experience with or interest in low-code/no-code platforms such as Quickbase or similar application development tools.

An IT design-related degree or relevant technology industry experience.

Minimum of three (3) years of experience managing project relationships with colleagues, clients, and project stakeholders.

Experience using and building applications with the software Quickbase, or other low-code/no code platforms is preferred.

Knowledge of City of Philadelphia government and/or experience working across City departments is a strong plus.

Salary Range: $75,419 - $80,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [e-mail].