Project Manager, Customer Excellence & Innovation (Logistics / Freight industry)

DSV Road GmbH; Woodbridge Township (NJ); Remote; USD 110,000 - 125,000; Full time

Job summary

A leading global logistics company is seeking a Project Manager for Customer Excellence & Innovation. This client-facing role involves integrating solutions and managing projects to meet complex client requirements. The ideal candidate will have extensive experience in the freight forwarding industry and strong leadership skills.

Qualifications

• Minimum 5 years’ experience in freight forwarding, including 3 years operational experience.
• Experience managing EDI processes with partners, vendors, or customers.

Responsibilities

• Support sales to grow revenue and optimize margins.
• Manage all client EDI integration projects.
• Drive growth through innovation projects.

Skills

English

Analytical Skills

Problem Solving

Leadership

Tools

Microsoft Office Suite

CargoWise TMS

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Projects / Special Projects / Business Support

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers worldwide. Our reach is global, yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: Remote. Anywhere in the US or Canada, provided the candidate can travel for in-person training.

Division: Air & Sea
Job Posting Title: Project Manager, Customer Excellence & Innovation (Logistics / Freight industry)
Time Type: Full Time / Regular

***FRAUD ALERT***: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

Summary

The project manager is a client-facing, project-based resource responsible for the integration, solution engineering, and/or implementation of new business as well as improvement and innovation projects. They engineer DSV capabilities into solutions to meet complex client requirements and ensure high-quality service delivery. The role involves providing EDI implementation leadership and coordinating with Operations, Sales, Account Management, and IT.

Duties and Responsibilities

1. Support sales to grow revenue and optimize margins by acting as an operational and TMS subject matter expert during solution design and client meetings.
2. Provide RFI risk and ROI assessments when client requirements are complex.
3. Engineer client solutions, aligning client needs with DSV's services portfolio.
4. Serve as a Purchase Order Management expert, providing demos and determining the best solutions.
5. Manage all client EDI integration projects.
6. Perform integration UAT testing, coordinating with global and regional IT and the client.
7. Manage the implementation of client integration projects, coordinating with Sales, IT, and Operations across regions.
8. Develop SOPs, communicate, and train key stakeholders.
9. Participate in client business reviews for continuous improvement.
10. Drive growth through innovation projects, demonstrating differentiation and building client loyalty.
11. Maintain direct customer contact throughout project lifecycle.
12. Require a minimum of 5 years’ experience in the freight forwarding industry, including 3 years’ operational experience.
13. Experience managing or coordinating EDI processes with partners, vendors, or customers.
14. At least 3 years’ experience in a role involving extensive senior-level client interaction.
15. Or an equivalent combination of education and work experience.

Basic Required Qualifications

• Prior use of Microsoft Office Suite (Word, Excel, Visio, PowerPoint)
• Strong command of the English language, both written and verbal
• Experience with EDI standards, platforms, and business processes
• Understanding of supply chain management and logistics industry
• Knowledge of logistics services including order management, customs brokerage, cost optimization, warehousing, and transport management
• Strong analytical, math, and problem-solving skills
• Ability to lead through influence and motivate a diverse team at all levels

Preferred Qualifications

• Advanced skills in Microsoft Excel, Visio, and PowerPoint
• Knowledge of Project Management and Quality methodologies
• Knowledge of CargoWise TMS
• Competencies in business acumen, interpersonal skills, results-driven mindset, adaptability, integrity, customer passion, and analytical skills

At-Will Employment

DSV employees are hired as “at will,” meaning employment can be terminated at any time for any reason not violating laws. The same applies to employees wishing to leave their position.

Compensation for this role is estimated at $110,000 - $125,000 annually, based on experience, location, and skills.

Unsolicited resumes are not accepted; any received will be considered property of DSV.

DSV is an equal opportunity employer and provides accommodations for applicants with disabilities. For application status or inquiries, contact Human Resources at [e-mail].

We promote inclusivity, diversity, and a culture of respect. Join us to be part of a global leader committed to sustainability and excellence in logistics.