Project Manager, Custom Home Services - Denver, CO

Best Buy; Denver (CO); Remote; USD 53,000 - 85,000; Full time

Job summary

Best Buy recherche un Project Manager pour les services à domicile, responsable de la gestion de l'efficacité et de la qualité des projets d'installation personnalisée. Ce rôle implique la coordination des équipes, la gestion des ressources, et la garantie d'une expérience client exceptionnelle. Avec une culture d'inclusion, Best Buy valorise chaque employé et se concentre sur des relations à long terme avec les clients.

Qualifications

• 1 an d'expérience en leadership avec supervision.
• 2 ans d'expérience en installation personnalisée.
• Permis de conduire valide requis.

Responsibilities

• Gérer le flux de travail des projets de manière précise et ponctuelle.
• Maintenir la conformité aux procédures standard et à la sécurité.
• Construire des relations positives avec les clients.

Skills

Leadership

Management

Customer Service

Project Management

Analytical Skills

Education

High School Diploma or Equivalent

Job description

The Custom Home Services Project Manager is responsible for the home channel fulfillment consistency, efficiency and quality of work completed by Best Buy and Geek Squad employees in their assigned area. This role actively manages project workflow which includes coordinating project scheduling, assigning resources, monitoring project progress, escalating issues, managing project quality, and controlling project budgets.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.

Manages all direct and indirect reports for custom installation projects to ensure accurate, on time and on budget delivery.

Ensures assigned custom installation team is trained and certified on current custom installation standards.

Conduct on-site visits to help maintain standard operating procedures and safety compliance while also positively impacting client loyalty.

Oversees execution of all custom installation projects in their assigned area and engages the Home Custom Services Manager when necessary.

Approves final scope of work and client proposal, ensuring that each is deliverable and minimizing enterprise risk.

Ensures all proper documentation needed for engineering is on time and completed.

Collaborates with sales teams on weekly pipeline meetings within assigned area

Creates consistency in service execution, ultimately protecting and growing the brand.

Provides teachable point of view for new processes, procedures, business segments, and areas of focus.

Develops pertinent partnerships to drive business results and improve the client experience.

Analyzes business trends on a daily, weekly, and monthly basis.

Validates that inventory management processes are followed to minimize shrink and ensure proper level of inventory.

Basic Qualifications

1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent

2 years of custom installation experience

Current, valid driver's license

Be at least 21 years of age

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Acquire gain and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications

1 year of experience managing a remote workforce

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

989738BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Manager

53,499.00

84,864.00

Store Number or Department

Address Line 1

Remote

City

State

Search Categories

Geek Squad, Retail

80012

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.

About the company

Best Buy Co., Inc.

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