Project Manager, CS Operations

Modernizing Medicine, Inc.; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

LinkedIn Learning access

Hybrid/Remote options

Dog-friendly HQ

Wellness rooms

Job summary

ModMed, headquartered in Boca Raton, FL, seeks a Project Manager for CS Operations to drive mid-to-complex programs. You will manage scope, schedule, and budget, coordinating Product, Sales, and Accounting to ensure on-time delivery and strategic alignment.

The role emphasizes operational excellence, process improvement, and rigorous risk management, with opportunities to impact product launches and customer outcomes. Hybrid/remote flexibility is available for select roles.

Qualifications

• 5–7+ years of healthcare and/or project management experience.
• End-to-end project execution in SaaS Customer Success/Operations.
• Strong cross-functional collaboration and stakeholder management.
• Experience with risk tracking, mitigation and reporting.

Responsibilities

• Execute end-to-end project management for CS Operations initiatives.
• Translate executive priorities into actionable project scopes and roadmaps.
• Coordinate cross-functional teams to ensure timely delivery and alignment with business goals.
• Identify risks, track issues, and implement mitigation strategies.
• Maintain project dashboards and regular status updates for leadership.
• Support operational readiness for new product launches and process updates.

Skills

End-to-End PM

Cross-Functional Leadership

Risk Mitigation

Operational Reporting

Process Improvement

Education

Bachelor's Degree

Tools

Salesforce

Asana

Jira

Google Suite

Job description

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Global Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

The role of the Project Manager, CS Operations, is to oversee and manage the successful execution of moderate-to-complex projects within the Customer Success organization. This role is responsible for project planning, coordination, risk management, and stakeholder communication, ensuring initiatives are delivered on time, within scope, and aligned to ModMed's strategic goals. The Project Manager drives cross-functional collaboration, ensures accountability, and identifies opportunities for process optimization within CS Operations. This role will support the Operational Excellence program in defining the business cases, how we will measure the return to value on the proposed initiatives, and work with the project team to manage the scope, schedule, and budget necessary to deliver the implementation of process excellence, business integration, technology adoption, and/or operational readiness projects.

Role & Responsibilities

Project Execution & Management: Execute end-to-end project management for CS Operations initiatives. Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives. Stakeholder Coordination & Alignment: Serve as the central point of contact for project teams across Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery. Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables. Risk Tracking & Mitigation: Identify and track project risks, issues, and dependencies. Proactively elevate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks. Operational Readiness Support: Coordinate tactical workstreams to support new product launches and process updates. Ensure that training materials, documentation, and internal comms are updated and ready for team rollout. management methodologies, tools, and templates. Drive operational efficiencies in how CS Operations executes projects. Operational Reporting & Visibility: Maintain project dashboards and deliver regular status reports. Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams. Process Adherence & Maintenance: Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity. Provide feedback on existing workflows to help drive operational efficiencies within the project management lifecycle.

Skills & Requirements

Education Level: Bachelor's Degree Required Field of Study: Healthcare, Management Information Systems, Business Administration, Operations Related Experience / Qualifications: 5-7 years of related healthcare and/or project management experience End-to-End Project Execution SaaS Customer Success / Operations Stakeholder Coordination & Alignment Tactical Roadmap Tracking & Scheduling Operational Reporting Cross-Functional Collaboration Change Management Implementation Process Refinement & Documentation Tech Stack: CRM (Salesforce), Asana, Jira, Google Suite Qualifications / Competencies / Skills: Operational Strategy; Process Improvement; Workflow Optimization; Cross-Functional Leadership; Change Management; Continuous Improvement; Operational Scaling; Proactive Risk Mitigation; Executive Presence PMP, PMI preferred ModMed

ModMed Benefits Highlight:

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k)
• ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities
• dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• treadmill workstations
• Zen, and wellness rooms within our BRIC headquarters

It takes more than just a great product to modernize medicine. It takes a great team. The work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels our growth and creates rewarding and empowering experiences for our team.