Project Manager - Client Services

Boston Analytical; Salem (NH); On-site; USD 85,000 - 110,000; Full time

Job summary

Boston Analytical is seeking a Project Manager to interact daily with Clients, Sales, and internal departments to ensure client needs are met and projects flow smoothly from initiation to delivery.

The ideal candidate will demonstrate accountability, a quality-first mindset, strong interpersonal and organizational skills, and the ability to manage multiple activities while adapting to changing requirements in the pharmaceutical or medical device industries.

Qualifications

• Bachelor's degree in Chemistry, Biology, or related scientific discipline is required.
• Minimum of 2 years as a Project Manager in the pharmaceutical and/or medical device industry.
• Knowledge of cGMPs and related compliance regulations is a plus.

Responsibilities

• Coordinate with Client, Sales, and Quotation Services to capture project details from the Request for Quote.
• Collaborate with internal SMEs to develop robust project plans exceeding Client expectations.
• Review project plan with Client to ensure alignment on path forward.
• Coordinate material procurement and project initiation to support the plan.
• Routinely communicate project status to Client during execution.
• Address issues by coordinating meetings and driving resolution using a risk-based approach.
• Ensure action items are documented, assigned, and acted upon efficiently.
• Deliver high-quality deliverables in accordance with scope, on time or ahead of schedule.

Skills

Planning & organization

Interpersonal skills

Team player / work independently

Detail oriented

Self-motivated

Adaptability

Willingness to learn

Education

Bachelor's degree in Chemistry, Biology, or related scientific discipline

Job description

JOB SUMMARY

In this position you will interact on a daily basis with Clients, Sales,and multiple internal departmentsto ensure our Clients' needs are being met. The primary objective of this role is to provide outstanding customer service while guiding projects efficiently through the project lifecycle as high quality deliverables are provided. The position requires a strong sense of accountability, a quality first mindset, strong interpersonal skills, attention to detail, good organizational skills, a positive attitude, and adaptability and flexibility.

PRIMARY DUTIES AND RESPONSIBILITIES

• Coordinate with the Client, Sales, and Quotation Services to ensure the project details outlined in the Request for Quote are sufficiently captured.
• Collaborate with internal Subject Matter Experts to develop robust project plans designed to exceed Client expectations.
• Review the project plan with the Client to ensure alignment on the proposed path forward.
• Coordinate material procurement and project initiation to support the project plan.
• Routinely communicate project status to the Client during project execution to ensure alignment throughout the process.
• Address any project issues by coordinating project meetings and driving resolution using a risk-based approach.
• Ensure all action items are properly documented, assigned, and efficiently acted upon.
• Make certain high-quality deliverables are prepared in accordance with the agreed project scope and delivered to the Client on time or ahead of schedule.

SHIFT

The hours for this position are 8:30 AM - 5:00 PM EST OR 11:30 AM - 8:00 PM EST.

REQUIREMENTS & QUALIFICATIONS

Qualifications include a bachelor’s degree in Chemistry, Biology, or related scientific discipline. A minimum of 2 years as a Project Manager in the pharmaceutical and/or medical device industry required. Knowledge of cGMPs and related compliance regulations and guidances a plus.

MINIMUM SKILLS REQUIREMENTS

• Demonstrate competency in planning, project management, and organization with the capability to lead multiple activities while maintaining a focus on quality.
• Must have excellent interpersonal skills.
• Being a team player who is also skilled at working independently.
• Detail oriented and able to follow-through in a timely manner.
• Must be self-motivated and have a positive attitude.
• Desire to learn new concepts, systems, processes, tools, and techniques.
• Willingness to implement and drive change.