PROJECT MANAGER: BACKGROUND INVESTIGATIONS

KENTECH; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

KENTECH Consulting Inc. is seeking a Project Manager to oversee a high-trust, case-driven pre-employment background investigations program supporting public safety and sworn hiring. This role manages day-to-day execution, investigator coordination, quality control, and client-ready deliverables.

It is a project-based role focused on keeping investigations on track, enforcing standards, and ensuring timely submissions, with opportunities to improve SOPs and workflows.

Qualifications

• 5+ years managing pre-employment background investigations for law enforcement or public safety programs.
• Strong writing and editing skills with attention to detail.
• Experience coordinating across multiple investigators and stakeholders.
• Comfort working with sensitive PII and maintaining confidentiality.
• Knowledge of relevant POST standards and sworn hiring practices is a plus.

Responsibilities

• Serve as the main point of contact for program coordination and day-to-day communication.
• Receive and log new cases, assign work based on workload, geography, and investigator strengths.
• Track progress across all active investigations, deadlines, and milestones.
• Maintain the program schedule and escalate risks early.
• Own report quality and consistency, including templates and standards.
• Review work products for completeness, accuracy, and compliance before submission.
• Coordinate with investigators and report writers to close gaps and resolve discrepancies.
• Maintain organized records, status reporting, and audit-ready documentation.
• Ensure secure handling of sensitive information and confidentiality.
• Support onboarding, training coordination, and ongoing process improvement.

Skills

5+ years background investigations

Strong writing & editing

Stakeholder coordination

Public safety background

Attention to detail

Tools

Case Management System

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We’re on a mission to help the world make clear and informed hiring decisions.

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission KENTECH Core Values:

• Customer Focused: We are customer-focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

IMPACT

As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

Overview

Project Manager to oversee a high-trust, case-driven pre-employment background investigations program supporting public safety, security, and sworn hiring. This role is responsible for day-to-day program execution, investigator coordination, quality control, and client-ready deliverables.

This is a project-based role with responsibility for keeping investigations on track, maintaining consistent standards, and ensuring accurate, timely submissions.

Key Responsibilities

• Serve as the main point of contact for program coordination and day-to-day communication
• Receive and log new cases, assign work based on workload, geography, and investigator strengths
• Track progress across all active investigations, deadlines, and milestones
• Maintain the program schedule and escalate risks early (records delays, candidate non-responsiveness, workload capacity)
• Own report quality and consistency, including enforcing templates and documentation standards
• Review work products for completeness, accuracy, and compliance before submission
• Coordinate with investigators and report writers to close gaps and resolve discrepancies
• Maintain organized records, status reporting, and audit-ready documentation
• Ensure secure handling of sensitive information and adherence to confidentiality expectations
• Support onboarding, training coordination, and ongoing process improvement (SOPs, checklists, workflows)

What Success Looks Like

• Cases are assigned quickly, tracked cleanly, and delivered on time
• Reports meet standards the first time, with minimal rework
• The team follows consistent SOPs and uses the same structure and documentation rules
• Stakeholders get clear, dependable updates without chasing information

Requirements

• 5+ years managing pre-employment background investigations for law enforcement or public safety programs
• Strong working knowledge of POST standards and California Government Code 1031 and 1029 (as applicable to sworn hiring)
• Proven experience managing a multi-investigator workflow with deadlines and quality requirements
• Strong writing and editing skills, able to catch inconsistencies and tighten reporting
• High attention to detail, strong judgment, and calm execution under pressure
• Comfortable working with sensitive PII and enforcing confidentiality standards
• Strong communication, able to coordinate across multiple stakeholders and drive follow-through

Preferred

• Based in the Los Angeles area
• Prior experience managing work in a case management system (tracking, documentation, reporting)