Project Manager (Azure DevOps / BI Knowledge/Experience Required)

TEKsystems; Seattle (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading provider of business and technology services is seeking a Program Manager with expertise in Azure DevOps and BI. This fully remote 12-month contract role focuses on enhancing customer journey and support experience, requiring strong project management skills and the ability to analyze data effectively.

Benefits

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health and Dependent Care Spending Accounts

Transportation benefits

Employee Assistance Program

Time off/Leave (PTO, Vacation, or Sick Leave)

Qualifications

• Must support Pacific Standard Time business hours.
• Proven experience managing/owning projects.
• Strong experience in Customer Journey and Customer Support.

Responsibilities

• Focus on customer impact and support experience for new features.
• Partner with stakeholders to ensure consistent support experience.
• Drive process and data quality within SCL process.

Skills

Azure DevOps

BI Knowledge

Data Analysis

Project Management

Customer Obsession

Communication Skills

Job description

Program Manager / (Azure DevOps / BI Knowledge/Experience Required) / 100% Remote / (12 Month Contract)

Top Required Skills (Priority Will Be Given To Candidates That Have Experience With The Following Skills)

• Must be able to support Pacific Standard Time business hours (You've supported PST Business hours before)
• Azure DevOps (Must Have knowledge/experience)
• BI Knowledge/Experience (Must Have)
• Proven experience analyzing data and generating reports (Power BI)
• Project Management Experience - Proven experience managing/owning projects
• Customer Obsession - Strong experience in Customer Journey, Customer Success, Customer Support
• Must possess top notch communication skills to be successful in this role

Job Description

• You will be responsible for and focus on customer impact, customer journey and support experience for new net features and service changes.
• You will partner and communicate with a broad set of stakeholders from Engineering, Supportability, Delivery teams to Finance to ensure support experience is consistent with CSS guidelines.
• Participate in support intake and CSS onboarding process
• Own and drive support impact discussion for all net new releases and service changes
• Drive process and data quality within SCL process
• Participate in design and execute Change Management and Communications Plan
• Perform research, gather information from Identity stakeholders ( all up) to identify impact and support volume
• Produce regular reporting/insights/ documents for Delivery, Supportability, and Identity LT
• Draft communications on progress and results
• Drive processes alignment ( with other Azure technologies) and process improvement for all Identity retirements
• Engage with Finance contacts to provide quarterly support volume forecast
• Participate in onboarding and offboarding process for offerings
• Perform operational tasks as required

We reserve the right to pay above or below theposted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefitsare subject to change and may be subject to specific elections, plan, orprogram terms. This temporary role may be eligible for the following:

• Medical, dental& vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short andlong-term disability
• Health andDependent Care Spending Accounts (HAS & DCFSA)
• Transportationbenefits
• EmployeeAssistance Program
• Time off/Leave(PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $55.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.