Project Manager and Support Engineer - Remote

PetVet Care Centers; Orlando (FL); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app/wellbeing support

CE stipends and career development

Relief fund (Grant Circle)

Local hospital culture and national资源

Job summary

PetVet Care Centers is seeking a hands-on Project Manager & Support Engineer to manage ITS projects, provide advanced technical support, and improve operational IT processes across our network. You will partner with the ITS Deployment team, stakeholders, vendors, and service providers, while helping establish repeatable workflows and a growing internal service desk.

The role emphasizes project delivery, escalation management, procurement support, and documentation to drive service quality and

Qualifications

• Experience supporting enterprise IT environments across multiple sites.
• Proven track record delivering technology projects, migrations, or deployments.
• Strong troubleshooting across end-user computing, software, networking, and identity/access.
• Experience providing advanced or escalated technical support.
• Strong Windows and Microsoft 365 knowledge; AD / Entra ID.
• Understanding TCP/IP, DHCP, DNS, wireless, VPN.
• Experience with third-party vendors or MSPs.
• Excellent written and verbal communication; able to explain tech to non-tech users.
• Strong organizational skills; manage multiple projects.
• Ability to work independently with teams.

Responsibilities

• Manage and independently execute ITS projects from planning through implementation and post-deployment follow-up.
• Develop and maintain project plans, action items, timelines, dependencies, and stakeholder communications.
• Coordinate technical resources, business stakeholders, vendors, contractors, and third-party service providers.
• Partner with ITS Project Deployment Specialists on larger initiatives while independently owning smaller or specialized projects.
• Support technology migrations, application transitions, system implementations, infrastructure refreshes, acquisitions, and other enterprise technology initiatives.
• Provide hands-on technical assistance during deployments, migrations, and cutovers when required.
• Validate completed implementations and ensure outstanding issues are documented, assigned, and resolved.
• Provide advanced technical support for complex hardware, software, Microsoft 365, network, access, application, and end-user technology issues.
• Take ownership of escalated technical issues and coordinate resolution across internal ITS teams, MSPs, and vendors.
• Investigate recurring issues, contribute to root-cause analysis, and recommend long-term corrective actions.
• Support executives, corporate users, and hospital teams as needed and serve as a technical resource to other ITS team members.
• Participate in troubleshooting and technical validation during project deployments and production issues.
• Document ITS support, purchasing, escalation, and fulfillment processes and contribute to knowledge articles, standards, and playbooks.
• Help identify services and responsibilities that should transition to the future internal service desk.
• Provide advanced escalation support, technical guidance, and knowledge transfer as the service desk matures.
• Identify opportunities to improve service quality, consistency, efficiency, and the end-user experience.

Skills

IT project delivery

Advanced technical support

Windows & Microsoft 365

AD / Entra ID

Networking basics

Vendor coordination

Communication skills

Project management

Tools

SharePoint

OneDrive

Teams

Intune

Job description

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

You care for pets. We care for you.

Position Overview

The Project Manager & Support Engineer is a hands‑on technology professional responsible for managing and delivering assigned IT projects, providing advanced technical support, and improving operational processes across PetVet Care Centers. The role independently leads technology initiatives while partnering with the ITS Project Deployment team, internal stakeholders, vendors, and third‑party service providers.

The position also provides experienced support for internal ITS requests, assists with technology purchasing, and serves as an escalation resource for complex technical issues. As PetVet develops its internal service desk capabilities, this role will help establish repeatable workflows and documentation, transition routine support activities to the service desk, and remain focused on project delivery, advanced support, escalations, vendor coordination, and continuous improvement.

Key Responsibilities

• Manage and independently execute assigned ITS projects from planning through implementation and post‑deployment follow‑up.
• Develop and maintain project plans, action items, timelines, dependencies, and stakeholder communications.
• Coordinate technical resources, business stakeholders, vendors, contractors, and third‑party service providers.
• Partner with ITS Project Deployment Specialists on larger initiatives while independently owning smaller or specialized projects.
• Support technology migrations, application transitions, system implementations, infrastructure refreshes, acquisitions, and other enterprise technology initiatives.
• Provide hands‑on technical assistance during deployments, migrations, and cutovers when required.
• Validate completed implementations and ensure outstanding issues are documented, assigned, and resolved.

Technical Support & Escalation

• Provide advanced technical support for complex hardware, software, Microsoft 365, network, access, application, and end‑user technology issues.
• Take ownership of escalated technical issues and coordinate resolution across internal ITS teams, the managed service provider, and other vendors.
• Investigate recurring issues, contribute to root‑cause analysis, and recommend long‑term corrective actions.
• Support executives, corporate users, and hospital teams as needed and serve as a technical resource to other ITS team members.
• Participate in troubleshooting and technical validation during project deployments and production issues.

Purchasing & Operational Support

• Own or assist with assigned IT purchasing requests, including validation of technical requirements and selection of appropriate equipment or solutions.
• Coordinate with internal stakeholders, vendors, and purchasing resources throughout the procurement process.
• Track outstanding requests, communicate status, and elevate exceptions or delays as appropriate.
• Help establish standardized purchasing, intake, approval, and fulfillment processes that can transition to the internal service desk.

Service Desk & Process Development

• Document ITS support, purchasing, escalation, and fulfillment processes and contribute to knowledge articles, standards, and playbooks.
• Participate in implementation and continued development of PetVet's IT service management platform and service workflows.
• Help identify services and responsibilities that should transition to the future internal service desk.
• Provide advanced escalation support, technical guidance, and knowledge transfer as the service desk matures.
• Identify opportunities to improve service quality, consistency, efficiency, and the end‑user experience.

Qualifications (Required)

• Significant professional experience supporting enterprise IT environments, preferably across multiple sites or locations.
• Demonstrated experience independently delivering technology projects, migrations, deployments, or implementations.
• Strong troubleshooting and problem‑solving skills across end‑user computing, software, networking, identity/access, and related technologies.
• Experience providing advanced or escalated technical support.
• Strong understanding of Microsoft Windows and Microsoft 365 environments, with working knowledge of Active Directory and/or Microsoft Entra ID.
• Understanding of networking fundamentals including TCP/IP, DHCP, DNS, wireless networking, and VPN technologies.
• Experience working with third‑party vendors, managed service providers, telecom providers, or technical contractors.
• Excellent written and verbal communication skills and the ability to communicate technical information to non‑technical users.
• Strong organizational skills with the ability to manage multiple projects, requests, and priorities simultaneously.
• Ability to work independently while collaborating effectively across technical and business teams.

Preferred Skills (Nice to Have)

• 7+ years of progressive IT support, infrastructure, field services, deployment, or project experience.
• Experience supporting distributed or multi‑site organizations.
• Experience with Microsoft 365, SharePoint, OneDrive, Teams, Intune, or related Microsoft technologies.
• Experience with VoIP/telecommunications projects, ITSM platforms, technology procurement, or vendor management.
• Experience developing technical documentation, implementation playbooks, or knowledge‑base content.
• IT certifications such as CompTIA, Microsoft, networking, or related certifications are a plus.
• Formal project‑management experience or certification is a plus but not required.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$105,000—$110,000 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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