Project Manager

Citizens Bank; Westwood (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

Citizens Bank is seeking a seasoned PMO leader to operationalize the NEXT PMO framework and governance, partnering with the Head of NEXT PMO. The role focuses on cross-workstream integration, executive reporting, and timely delivery of the roadmap.

You will drive governance cadences, standard templates, and robust dashboards, ensuring alignment with transformational initiatives and leadership expectations.

Qualifications

• 5-8+ years of project or program management experience, across retail banking or large-scale operating models.
• Experience standing up governance cadences and executive reporting rhythms for senior leaders.
• Ability to influence without direct authority and drive accountability across teams.
• Proven ability to manage integrated program roadmaps with dependencies and milestones across multiple workstreams.

Responsibilities

• Partner with the Head of NEXT PMO to build and evolve the NEXT PMO framework and operating model.
• Establish and maintain program governance, tollgates, RACI, and standardized templates.
• Prepare agendas, materials, decisions, follow-ups, and assign ownership and timing.
• Create executive-ready reporting: quarterly updates, scorecards, narratives, and dashboards.
• Manage the integrated NEXT roadmap, risks, issues, milestones, and dependencies.
• Engage stakeholders across NEXT workstreams; document decisions and escalations as needed.
• Drive continuous improvement of the PMO framework, cadence, and reporting rhythm.
• Use Jira, MS Project, SharePoint, and Excel to track plans and provide leadership visibility.

Skills

PowerPoint

Excel

SharePoint

Jira

Microsoft Project

Tools

Jira

Microsoft Project

SharePoint

Job description

This role will support the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting.

Key Responsibilities

• Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure
• Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practices
• Facilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timing
• Prepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiences
• Manage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across workstreams to ensure visibility, accountability, and timely execution against program objectives
• Support stakeholder engagement across NEXT workstreams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as needed
• Champion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over time
• Utilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5-8+ years of project or program management experience, supporting retail banking, branch operations, technology, workforce, or large-scale operating model transformation preferred
• Demonstrated experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership audiences
• Ability to influence without direct authority, drive accountability across cross-functional teams, and elevate risks or decisions in a constructive, solutions-oriented manner.
• Proven ability to build and manage integrated program roadmaps, critical path plans, cross-functional dependencies, risks, milestones and delivery commitments across multiple concurrent workstreams and stakeholder groups
• Strong proficiency in PowerPoint, Excel, SharePoint, and project management tools (e.g., Jira, Microsoft Project), including the development of integrated roadmaps, program schedules, scorecards, RACI matrices, dependency trackers, and executive dashboards.
• Excellent written and verbal communication skills, with the ability to translate complex program content into clear, concise executive narratives

Hours & Work Schedule

• Hours per Week:
• Work Schedule:

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.