Project Manager, Events

Cvent, Inc.; United States; On-site; USD 50,000 - 80,000; Full time

Job summary

Cvent, Inc. is seeking a Project Manager to support customers with Cvent's Virtual and Onsite Solutions. You will manage pre-event and onsite experiences, ensure successful delivery, and work closely with customers and vendors. The ideal candidate has a Bachelor's degree and at least 1 year of experience in customer success or event planning. Strong communication skills and the ability to travel up to 40% are required. This role offers a dynamic work environment.

Qualifications

• 1+ years of customer success or event planning experience.
• Preferred industry experience in events and/or onsite technical support.
• Qualified applicants must be able to lift at least 50 pounds.
• Strong business acumen, ethics and high integrity.

Responsibilities

• Serve as a point of contact for customers during events.
• Lead projects through engagement with customers and vendors.
• Communicate and adhere to project milestones and metrics.
• Support and consult with customers on Cvent’s solutions.
• Manage concurrent projects and work onsite to ensure success.

Skills

Excellent communication skills (verbal and written)

Ability to multi-task and work in a dynamic environment

Strong understanding of onsite event management

Customer success or event planning experience

Education

Bachelor’s degree

Tools

MS Office Suite (Word, PowerPoint, Excel)

Salesforce.com or similar contact management software

Job description

Project Manager – Event 360 Professional Services

Cvent is looking for a Project Manager to support customers using Cvent’s Virtual and Onsite Solutions. The candidate will manage pre‑event and onsite experience and ensure successful delivery.

In This Role, You Will:

• Serve as a point of contact for the customer, managing their pre‑event and onsite experience using the Cvent Platform
• Lead the project through engagement with the customer, vendors and internal resources to ensure success
• Communicate and adhere to project milestones and internal metrics
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Work with strategic partners to ensure successful delivery of hardware and supplies onsite
• Troubleshoot potential issues to ensure the customer’s success at their event
• Configure event specific technology prior to and onsite at customer events
• Manage several concurrent projects
• Work onsite to ensure success on the day of the event – up to 40% travel required

Here's What You Need:

• Bachelor’s degree required
• 1+ years of customer success or event planning experience
• Preferred industry (event) and/or onsite technical event support
• Excellent communication skills (verbal and written)
• Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.
• Ability to multi-task and work in a dynamic, fast‑changing entrepreneurial environment
• Ability to integrate knowledge across disciplines to ensure event execution success
• Ability to work within a team to achieve goalsStrong business acumen, ethics and high integrity
• Excel at developing relationships over the phone, email and in person
• Strong understanding of the onsite event management experience
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software