Project Manager

PrimeRx.io; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with match

HSA/FSA/Commuter

Paid STD/Life

Employee discount program

Employee assistance program

Mental well-being program

Prenatal Leave

Job summary

PrimeRx.io is seeking an Enterprise Implementation Project Manager to lead multi-region pharma health-tech client deployments across the US. You will own end-to-end projects, ensure onboarding goes smoothly, and partner with product, sales and operations to deliver successful launches.

You bring 5+ years of customer-facing software implementation, strong communication, API integrations, SQL, and data transformation skills, and the ability to manage multiple complex projects with high

Qualifications

• 5+ years of customer-facing, enterprise software implementation experience.
• Strong time management and prioritization skills.
• Experience with API connections, integrations, SQL queries, and data transformation.
• Able to work with both technical and business stakeholders in US time zones.

Responsibilities

• Ensure all aspects of customer implementation and onboarding run smoothly.
• Develop and track detailed project plans; set expectations and delegate tasks.
• Coordinate internal resources for multiple projects.
• Track project performance using data and analytics.
• Communicate with customers on project status and needs.
• Lead project meetings and prepare proposals and status reports.
• Manage end-to-end projects for strategic and enterprise accounts.
• Drive excellent customer experiences and post-go-live support.

Skills

Project management

Customer-facing

Time management

Cross-functional teamwork

API integrations

SQL queries

Data transformation

Stakeholder management

Job description

JOB SUMMARY:

As anEnterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managedan extensiveportfolio of projects, and thrives in a fast-paced working environment.

This position is open to candidates located in NY, PA, IL, TX, LA, and SC.

KEY RESPONSIBILITIES:

Responsibilities include but are not limited to:

• Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
• Collaboratively develop and build a detailed project plan tomonitorand track progress; Set expectations, assign duties, and delegate responsibilities.
• Coordinate internal resources for flawless execution of multiple projects
• Track project performanceusingdata and analytics
• Coordinate and communicatefrequentlywith customers on project status and project needs
• Coordinate and attend project meetings. Lead meetings where assigned.
• Direct projectcorrespondenceby preparing and reviewing project proposals, memos, status reports, meeting minutes,and emails - ensuring all necessary materials are current, properly filed,and stored
• Prepare presentations for customer and internal meetings
• Manage customer-reported issues for assigned accounts
• Adhere to budget bymonitoringexpenses and implementing cost-saving measures
• Work withmultiple customersacross multiple concurrent projects
• Work closely with customers on large, complex, multi-team customer accounts
• Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-livesupport.
• Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach
• Responsible for the overall success of project(s), which includes cost, schedule, and quality.
• Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations
• Serve as the conduit for communication from the client to related parties within the company and to the subcontractors
• Identifypotential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects
• Work closely with product and other departments to ensure project and customer success for each implementation
• Partner with the product team to drive enhancements by suggesting solutions, updates,and fixes; partner withthesales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience
• Build excellent working relationships with business leaders, colleagues, and the broader team
• Identifyopportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation
• Effectively provide workarounds and find out-of-the-box solutions where applicable
• Drive post-launch postmortem for knowledge sharing and learning.

QUALIFICATIONS

• You haveexpertiseinmulti-region, large pharmacy management, and health tech projects. Youdemonstratea strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards asuccessful launch.
• You thrive in a fast-paced environment and have strong time management and prioritization skills.
• Youcanbuild playbooksandexecute againstplaybook milestones and project tasks created to improve delivery efficiency and productivity.
• You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting,or systems integration roles
• Youcansuccessfully deliver multiple complex projects simultaneously with strong attention to detail
• Able to work efficientlyand with high accountability individually andin a team.
• Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
• You have project management, writing, communication, and problem-solving skills
• Youdemonstratea strong understanding of APIconnections, integrations, SQL queries, and data transformation and are comfortablediscussing pharmacyworkflow.
• Able to work and communicate effectively with both technical and business stakeholders
• Region /Timezone- US time zone
• Experience with both Non-Saas/SaaS/experience

BENEFITS:

• Refreshments & Dining- HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

This position is open to candidates located in NY, PA, IL, TX, LA, and SC.

The salary rate for this position may vary depending on the candidate’s location due to regional cost of living differences. Final compensation will be determined based on the candidate’s skills, experience, and educational background. As such, the hourly range is subject to adjustment to align with market conditions and company policies.