Project Manager

ServiceMaster Restoration Services (SRS) - West Coast; Santa Rosa (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Health Savings Account (HSA)

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Job summary

ServiceMaster Restoration Services in Santa Rosa, CA is seeking a Project Manager to lead disaster restoration projects from inspection through execution. You will supervise on-site crews, coordinate resources, and ensure adherence to standards and timelines.

The role combines field work with office duties and requires rapid decision-making and strong communication. The ideal candidate has at least 1 year in a management or restoration role, plus proficient use of MS Office and industry

Qualifications

• Minimum 1 year in a management or disaster restoration role.
• Strong communication and organizational skills.
• Proven problem-solving and analytical thinking abilities.
• High emotional intelligence and customer-focused mindset.
• Valid driver’s license with clean driving record.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Familiarity with industry standards and protocols (e.g., IICRC).

Responsibilities

• Establish and manage project scope, quality, performance, and risk.
• Coordinate internal and external resources for project execution.
• Provide on-site guidance to technicians on losses.
• Prepare and document loss estimates and sketches.
• Develop partnerships with third-party resources and customers.
• Assign and monitor resources to optimize project deliverables.
• Report outcomes and risks to management; escalate as needed.
• Participate in rotating on-call schedule.
• Draft competed estimates using Xactimate or similar tools.
• Possess ability to work on-site at multiple active jobsites.

Skills

Management experience

Communication skills

Organizational skills

Problem-solving/Decision-making

Analytical thinking

Emotional intelligence

Driver's license

MS Office (Outlook, Word, Excel)

Industry standards & protocols

Tools

DocuSketch

Mica

Dash

Clerk of the Works/T&M

Xactimate

Job description

About Us

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Job Title: Project Manager

Location: Santa Rosa, CA

Pay Grade: Salary, exempt

About Us

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

Position Summary

The Project Manager position is a hands-on role requiring a front-line leader to take responsibility for the company’s efforts to support customers after disaster strikes their homes and businesses. Project Managers inspect new projects, determine the planned course of action, monitor the project, and adjust actions to keep the project moving forward while maintaining required standards.

Responsibilities

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks.
• Coordinate internal and external resources for the flawless execution of projects.
• Provide on-site support by guiding technicians who are completing the scope of work on losses.
• Complete all required documentation for losses, including sketch and scope sheet for estimate.
• Develop and maintain partnerships with third-party resources, including adjusters and customers.
• Assign and monitor resources to ensure project efficiency and maximize deliverables.
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.
• Actively participate in the on-call schedule, as assigned.
• Develop and write competed estimates by utilizing Xactimate, or other related applications
• Ability to successfully maneuver a rotating on-call schedule
• Other duties as assigned or apparent.
  
  

Skills/Qualifications

Required

• 1 year of experience in a management role or in the disaster restoration industry
• Communication skills
• Organizational skills
• Strong Problem-solving/Decision-making capabilities
• Analytical thinking
• High Emotional Intelligence
• Must possess a valid driver’s license and maintain a satisfactory driving record
• Proficient in Microsoft Suites, including Outlook, Word, and Excel
• Fluent in industry standards and protocols
  
  

Preferred

• IICRC Certification
• Lead Certification
• OSHA 10/30/40 Certification
• Previous experience with DocuSketch, Mica, Dash, Clerk of the Works/T&M, Xactimate
  
  

Work Environment

This is a combination in-field/office position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.

Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

Why ServiceMaster Restoration Services?

We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
  
  

Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!

ADA

ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americas with Disabilities Act of 1990.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

ServiceMaster is proud to be an Equal Opportunity Employer.