Project Manager

contentguru; Reston (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Content Guru is seeking an experienced Project Manager to oversee various projects ensuring timely delivery and customer satisfaction. The ideal candidate will have a Bachelor's degree in STEM and substantial experience in project management within the technology sector. Responsibilities include managing customer communications, financial forecasting, and implementing project controls.

This role is office-based in Reston, Virginia, requiring a hybrid working structure where commuting to the office is expected several days a week.

Qualifications

• Proven ability to manage projects from start to finish and meet deadlines.
• Experienced in the technology sector and understands software development lifecycles.
• Strong organizational and interpersonal skills.

Responsibilities

• Initiate and manage projects according to established project management methodologies.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Manage customer communications ensuring a high level of customer satisfaction.
• Contribute to financial planning and budgeting for projects.
• Implement project controls and undertake debriefs for continuous improvement.

Skills

Project management

Customer relationship management

Problem-solving

Strong communication skills

Education

Bachelor's degree in STEM or equivalent

Job description

Job Summary

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe enhance their customer engagement and experience.

Location

This role is based in our office in Reston, Virginia. It is an office-based vacancy and we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as part of our hybrid working policy.

Key Responsibilities

Project Delivery

• Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
• Ensure projects are delivered within tolerance: time to project completion date, cost and quality.
• Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
• Establish an appropriate test plan according to customer requirements.
• Manage virtual project teams as required.

Customer Relationship Management

• Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.
• Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business.

Sales / Financial Support

• Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
• Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.
• Generate accurate forecasts for in-house planning and budgeting purposes as requested.
• Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.
• Agree billing plans for customers alongside account management and billing teams.

Process Management and Improvement

• Ensure projects have met key milestones before they progress to subsequent delivery stages.
• Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.
• Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
• Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.

Qualifications

• A Bachelors degree in STEM or equivalent.
• Strong experience in project management or project delivery in the technology sector.
• Proven experience of consistently achieving and surpassing customer expectations.
• Proven ability to effectively manage projects from start to finish and work to a deadline.
• Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software.
• Strong communication, organisational and interpersonal skills.
• Proven ability to solve problems creatively.
• The ability to motivate others to deliver.

Equal Opportunities Employer

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law.