Project Manager

Diversified Maintenance; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Paid holidays

Sick days

Vacation accrual

Job summary

Diversified Maintenance is hiring a Project Manager to oversee hourly staff and ensure accounts are properly staffed and serviced to meet contract standards. The role emphasizes leadership, training, and maintaining high customer satisfaction.

The Project Manager will manage schedules, labor budgets, and staff development, while establishing strong customer relationships and ensuring top-quality service across locations.

Qualifications

• High school diploma or equivalent required.
• 2+ years of management experience in a service-related industry.
• 3+ years of operational experience in janitorial industry.
• Business level English (oral and written).
• Ability to multitask and adapt to changing environments.
• Excellent customer service and communication skills.
• Ability to lead, motivate, and resolve conflicts.

Responsibilities

• Recruit and hire employees to staff accounts according to contract specs.
• Assign duties, inspect cleanliness and completion of tasks.
• Prepare schedules and manage labor budget for accounts.
• Conduct new-hire orientation and safety training for hourly staff.
• Process time sheets, reports, training records, and work orders.
• Foster open communication and coach employees to success.
• Visit accounts to strengthen customer relationships and service quality.
• Resolve issues promptly to maintain customer satisfaction.
• Document customer contacts and follow up to resolution.
• Identify additional work opportunities within contracts.

Skills

Leadership

People management

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Overview

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Diversified Maintenance is hiring a Project Manager. The Project Manager provides direct oversight to hourly employees. The Project Manager ensures that standards are being met, locations are fully staffed and continually works to develop the employees that report to them. Through evaluation of sites, and excellent communication skills, the Project Manager ensures customer satisfaction on every level.

RESPONSIBILITIES:

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of management experience in a service-related industry
• Minimum of three years of operational experience in the janitorial industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Bilingual; ability to speak, read, and write in Spanish, French, or other languages
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.