Area Manager

UNAVAILABLE; Fort Worth (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

AD&D

Disability insurance

Eight paid holidays

Sick days

Personal days

Job summary

Diversified Maintenance is hiring an Area Manager to oversee janitorial staff at assigned sites. You will ensure customer satisfaction by delivering high-quality service within budget and schedule.

Responsibilities include staffing decisions, supervising work quality, safety training, and maintaining strong client relationships. A proven track record in service management and effective communication is essential for success.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years of management experience in a service-related industry.
• Business level English communication, written and spoken.
• Ability to multitask and adapt to changing environments.
• Strong customer service and conflict resolution skills.

Responsibilities

• Select and place janitorial staff; handle hiring decisions and performance appraisals; coach for improvement.
• Promote and embody company principles, values and culture.
• Assign duties, inspect cleanliness, and ensure quality service.
• Plan work procedures and schedules within labor budget.
• Lead new hire orientation and safety/job training.
• Prepare and review time sheets, reports, training records and orders.
• Maintain open communication; coach and counsel employees.
• Visit accounts regularly to build customer relationships and quality service.
• Resolve issues promptly to maintain customer satisfaction.
• Document contacts and follow up to resolve issues.
• Monitor accounts for new work opportunities.
• Complete and log all QC site visits.
• Visit sites to support outcomes and customer needs.

Skills

Leadership

Customer service

Communication

Multitasking

Team building

Education

High school diploma or equivalent

Job description

Overview

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Diversified Maintenance is hiring an Area Manager. The Area Manager is responsible for the overall supervision of janitorial staff at assigned sites. The Area Manager also ensures customer satisfaction through the delivery of quality service and provides this service in a timely manner within the established budget.

RESPONSIBILITIES:

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans
• Understand and champion the company's strategic principles, core values and people culture
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review worked performed to ensure quality of service to our customers
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Bilingual (Spanish)
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.