Project Manager

Innosoft Corporation; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401K match

Disability & life insurance

Job summary

Innosoft Corporation is seeking an IT Healthcare Consultant – Project Manager to lead MMIS Medicaid Systems operational management, overseeing enrollment, claims, encounter processing, and related support functions.

The role requires coordinating across teams, ensuring incident resolution, and maintaining security/compliance with CMS/SSA standards in a hybrid/onsite setting.

Qualifications

• Bachelor's degree in a technical, business, or healthcare field; five+ years of equivalent experience in business, systems analysis, and/or computer systems development/modification may be substituted.

Responsibilities

• Oversee, coordinate, and perform operations and support activities for MMIS and Encounter Processing System, coordinating with vendors and security teams.
• Maintain an effective organizational team and motivate diverse staff to achieve mission-critical operations and objectives.
• Oversee incident and issue management with documentation, tracking, escalation, and timely resolution of production issues.
• Identify and mitigate operational issues and ensure decisions and actions are well-documented.
• Handle escalations and ensure timely resolution, with appropriate communication to stakeholders.
• Ensure compliance with security requirements and monitor findings to completion.
• Manage SLAs with contract monitor and ensure readiness and post-implementation monitoring.
• Provide support to change management and backlog grooming with proper approvals.
• Oversee release management activities and stakeholder communication.

Skills

Project management

Incident management

On-call support

Team leadership

Education

Bachelor's degree in a technical, business, or healthcare field

Tools

Ticketing software

Job description

Columbia, United States | Posted on 08/31/2026

Hybrid(3 days in office, 2 days remote); onsite for the first 30–90 days, thenhybrid at the manager's discretion

Location:1801 Main Street, Columbia, South Carolina, USA, 29201

Candidatelocation: Candidate MUST be a SC resident or willing torelocatetoSC prior to starting the role at their own expense.

Contract Duration

12 Months

Interview Type

Online

The candidate will have to be on InnosoftW2.

At least 6 months of valid workauthorization

Tentative Start Date

09/22/2026

Deadline

09/03/2026

Project Overview

Seeking an IT Healthcare Consultant – ProjectManager who will lead MMIS Medicaid Systems operational management. Thisposition will lead teams that support business-critical operations for MCOenrollment, claims, and encounter processing, payment, and other supportfunctions.

Duties/Responsibilities:

• Oversee, coordinate, and performoperations and support activities for MMIS, Encounter Processing System,and other supporting systems. Includes communication and coordination withvendors, the Office of Cyber Security, Enterprise Architecture, etc.
  
• Maintain an effective organizational teamand motivate diverse staff to accomplish mission-critical operations andobjectives. These teams provide production support, helpdesk,interface/EDI support, and stakeholder monitoring.
  
• Oversees incident and issue management.Ensures documentation, tracking, escalation, and resolution for all tickettypes. Ensures timely resolution of production issues.
  
• Identifies and mitigates operationalissues and ensures decisions and actions are well-documented.
  
• Handles internal and external escalationsand requests and ensures they are satisfactorily resolved, communicatingissues and outcomes to appropriate personnel. Ensures work is assignedappropriately and escalations are resolved in a timely and effectivemanner.
  
• Ensures compliance with security (CMS,SSA, etc.) and monitors all findings and recommendations to completion.
  
• Works with the contract monitor to ensureSLAs are set and monitored.
  
• Responds promptly to inquiries.
  
• Promotes workforce engagement and a safe,professional, and productive work environment for all team members
  
• Implements, monitors, and followsStandard Operating Procedures and alerts the team when practice differsfrom SOP.
  
• Oversees release management activities,stakeholder communication, pre-implementation planning, readiness checks,and post-implementation monitoring.
  

Provides support to changemanagement by performing and coordinating backlog grooming and maintenance, andensuring compliance with appropriate approval gates.

Requirements

Education and Certifications:

• Bachelor's degree in a technical,business, or healthcare field. Five+ years of equivalent experience inbusiness/systems analysis and/or computer systems development/modificationmay be substituted.
  

Required Skills:

• 3+ years of prior experience managingsystem operations and/or administrative program functions for claimsand/or encounter processing in a healthcare environment.
  
• 5+ years of experience in projectmanagement, managing system implementations or enhancements.
  
• Ability to provide incident managementon-call and after hours.
  

Preferred Skills:

• Prior experience managing operations ofMedicaid Enterprise systems.
  
• Ability to make presentations and preparereports.
  
• Knowledge of Medicaid eligibility,enrollment, and MMIS domain concepts
  
• Experience with ticketing software
  
• Experience with writing standardoperating procedures for new system implementations.
  
• AWS Cloud Certifications
  

Additional Skills:

• Excellent communicationskillswithstaffrangingfrom the frontline toexecutivemanagement
  
• Abilitytomanageworkandprovideguidance
  
• Experienceassigning/overseeing teamworkload
  
• Knowledgeofthe systemdevelopmentlifecycle
  
• Strongdocumentationandprocess management ability
  
• Excellentcommunicationskillswithstaff ranging from the frontline to executive management
  

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.