Project Manager

ABM Industries; Jacksonville (FL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries in Jacksonville, FL seeks a Project Manager to lead daily janitorial operations, oversee staff, ensure SOW compliance, and maintain service quality at the Ally Financial site.

The role requires strong leadership, financial discipline, and proactive facility management. It includes a revolving schedule, potential bonus, and comprehensive benefits.

Responsibilities

• Direct and coordinate daily janitorial operations across all contracted facility areas.
• Ensure cleaning services are performed according to the approved Statement of Work (SOW), cleaning specifications, and performance standards.
• Develop and maintain daily, weekly, monthly, and periodic cleaning schedules.
• Assign personnel and establish cleaning routes based on workload, building occupancy, service frequency, and productivity expectations.
• Conduct routine inspections of offices, workstations, conference rooms, restrooms, breakrooms, common areas, stairwells, and other contracted spaces.
• Monitor cleaning quality and correct service deficiencies promptly.
• Ensure all cleaning equipment and materials are properly maintained, stored, and utilized.
• Coordinate additional cleaning requirements resulting from facility events, occupancy changes, and special requests.

Skills

Leadership

Operations management

Budgeting

Communication

Job description

The Project Manager is responsible for the daily leadership, operational performance, financial management, and service delivery of ABM's janitorial operations. This position provides direct oversight of cleaning personnel, supervisory staff, quality assurance programs, and periodic maintenance activities while ensuring services meet contractual requirements, customer expectations, and ABM operational standards. The Project Manager serves as the primary on-site liaison between ABM and the customers designated facility management representatives. The successful candidate will demonstrate strong operational leadership, effective communication, financial discipline, and the ability to maintain a professional corporate environment through consistent service execution and proactive facility management.

Compensation: $65,000.00 per year salary ($U.S. Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program

Schedule: Revolving schedule of days and nights Monday - Friday, on-call for weekends when needed.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

1. Janitorial Operations Management

• Direct and coordinate daily janitorial operations across all contracted facility areas.
• Ensure cleaning services are performed according to the approved Statement of Work (SOW), cleaning specifications, and performance standards.
• Develop and maintain daily, weekly, monthly, and periodic cleaning schedules.
• Assign personnel and establish cleaning routes based on workload, building occupancy, service frequency, and productivity expectations.
• Conduct routine inspections of offices, workstations, conference rooms, restrooms, breakrooms, common areas, stairwells, and other contracted spaces.
• Monitor cleaning quality and correct service deficiencies promptly.
• Ensure all cleaning equipment and materials are properly maintained, stored, and utilized.
• Coordinate additional cleaning requirements resulting from facility events, occupancy changes, and special requests.

2. Employee Leadership and Workforce Management

• Supervise and support all assigned janitorial employees, working leads, and supervisors.
• Coordinate employee recruitment, onboarding, orientation, and ongoing training.
• Establish clear job assignments, productivity expectations, and performance standards.
• Manage employee schedules, attendance, shift coverage, and labor allocation.
• Review timekeeping and payroll records for accuracy.
• Monitor overtime and maintain staffing within approved budget parameters.
• Conduct employee performance evaluations, coaching, recognition, and corrective actions.
• Develop employee engagement and retention initiatives.
• Maintain contingency staffing plans to ensure uninterrupted service delivery.

3. Quality Assurance and Performance-Based Cleaning

• Implement ABM's quality assurance and inspection processes.
• Maintain documented cleaning inspections and corrective-action records.
• Evaluate cleaning outcomes against the performance requirements established by Ally Financial and its facility management representatives.
• Identify recurring service issues and develop preventive improvement plans.
• Maintain accountability for scheduled cleaning and periodic maintenance completion.
• Utilize available digital inspection, work-order, and reporting systems.
• Conduct routine operational reviews with shift leaders and supervisory personnel.
• Support customer audits and contract performance evaluations.

4. Customer Relationship Management

• Serve as the primary on-site ABM representative for Ally Financial.
• Maintain regular communication with the customer's designated facility management team.
• Respond promptly and professionally to customer service requests and concerns.
• Conduct scheduled customer meetings to review service performance, operational challenges, and improvement opportunities.
• Communicate staffing changes, service interruptions, special projects, and significant building conditions.
• Maintain accurate documentation of customer requests, commitments, and resolutions.
• Proactively identify opportunities to enhance the workplace experience.
• Support customer satisfaction initiatives through visible leadership and responsive service.

5. Financial and Budget Management

• Manage account operations within the approved Job Master Form (JMF), labor budget, and operating plan.
• Monitor scheduled versus actual labor hours.
• Review overtime, payroll expenses, equipment costs, and operational expenditures.
• Maintain awareness of account profitability and Variable Gross Profit (VGP).
• Identify operational efficiencies without compromising contractual service quality.
• Monitor productivity and make appropriate staffing ad