Project Manager

U.S. Bank; Jacksonville (FL); Hybrid; USD 67,000 - 78,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Project Manager to support quality assurance and audit initiatives, ensuring compliance with internal policies and regulatory requirements.

The role reviews project documentation, identifies improvement opportunities, and partners with stakeholders to implement corrective actions to enhance efficiency and consistency. The role also helps develop, maintain, and update procedures, desk guides, and process documentation while tracking quality metrics and supporting training

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of experience in project management activities.
• Experience developing and maintaining process documentation, desk procedures, or training materials.

Responsibilities

• Conduct QA reviews of project deliverables and processes to ensure standards.
• Identify gaps and recommend corrective actions with stakeholders.
• Develop and maintain desk procedures, job aids, and training materials.
• Track quality metrics and audit results, reporting trends to leadership.
• Support onboarding and cross-functional collaboration to resolve findings.

Skills

Attention to detail

Policy compliance

Analytical thinking

Communication

Multi-tasking

Cross-team collaboration

Microsoft Office

Process documentation

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

The Project Manager is responsible for supporting quality assurance and audit-related initiatives to ensure compliance with internal policies, procedures, and regulatory requirements. This role conducts reviews of project documentation and operational processes, identifies opportunities for improvement, and partners with stakeholders to implement corrective actions as needed. Additionally, the Project Manager assists in the development, maintenance, and ongoing updates of procedures, desk guides, and process documentation to promote operational efficiency, consistency, and adherence to established standards. Conduct quality assurance reviews of implementation activities, project deliverables, and operational processes to ensure compliance with established standards and procedures. Perform audits of project documentation, work packets, testing evidence, implementation checklists, and supporting artifacts to verify accuracy and completeness. Identify process gaps, quality concerns, and operational risks, and recommend corrective actions to improve performance and compliance. Partner with Implementation team members, leadership, and cross-functional stakeholders to resolve audit findings and implement process improvements. Monitor adherence to departmental procedures, service level agreements (SLAs), and quality expectations. Assist in the development, maintenance, and continuous improvement of desk procedures, job aids, training materials, and process documentation. Support the onboarding and training of new team members by providing guidance on procedures, quality standards, and operational best practices. Track and report quality metrics, audit results, trends, and recurring issues to leadership. Participate in quality reviews and root cause analysis activities to identify opportunities for increased efficiency and risk mitigation. Ensure evidence of required validation steps, testing results, and quality reviews are properly documented and retained according to departmental standards. Promote a culture of continuous improvement by identifying opportunities to streamline processes, eliminate rework, and improve the overall client and employee experience. Assist with internal and external audit requests by gathering documentation, researching inquiries, and providing supporting information as needed.

Knowledge & Skills

• Strong attention to detail with the ability to identify discrepancies, process deficiencies, and potential risks.
• Demonstrated ability to interpret and apply policies, procedures, and compliance requirements.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong collaboration skills with the ability to work effectively across multiple teams and levels of the organization.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and SharePoint.
• Ability to document, evaluate, and improve operational workflows and business processes.
• Experience with Salesforce or other workflow management systems preferred.

Education & Experience

• Bachelor's degree preferred
• Experience supporting project management, implementation, operational, quality assurance, or audit-related functions preferred.
• Experience developing and maintaining process documentation, desk procedures, or training materials preferred.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $66,640.00 - $78,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.