Project Manager

Network Solutions, Inc.; Indiana; Hybrid; USD 85,000 - 115,000; Full time

Job summary

Network Solutions, Inc. is seeking a Project Manager II to lead technology projects from initiation to closure.

You will develop project plans, manage timelines, coordinate internal teams and external vendors, and ensure delivery aligns with scope, budget, and quality standards. The role requires CAPM certification, 3–5 years of PM experience in tech or professional services, and strong communication skills to report status to stakeholders.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Technology, or related field.
• 3–5 years of progressive project management experience within a technology, engineering, or professional services environment.
• CAPM certification required; PMP preferred.
• Strong planning, prioritization, and organizational skills.
• Ability to manage multiple moderately complex projects simultaneously.
• Working knowledge of project budgeting, billable hours tracking, and cost control.

Responsibilities

• Managing, creating, and maintaining project plans, timelines, objectives, and internal/external communications
• Managing 3rd party and oversourcing resources
• Managing customer experience for each project
• Maintaining required career certifications and continuously improving skills
• Ensuring adherence to project standards and assisting with establishing, developing, and maintaining best practices
• Develops project plans with milestones and communicates with team members and stakeholders

Skills

Project planning

Stakeholder management

Risk management

Budgeting

Customer service

Cross-functional collaboration

Change control

Communication

Education

Bachelor’s degree in Business/PM/IT

Tools

ConnectWise Manage

Microsoft Project

Office 365

Job description

The Project Manager II is responsible for:

• Managing, creating, and maintaining project plans, timelines, objectives, and internal/external communications
• Managing 3rd party and oversourcing resources
• Managing customer experience for each project
• Maintaining required career certifications and continuously improving skills
• Ensuring adherence to project standards and assisting with establishing, developing, and maintaining best practices

Key Measurables (KPIs):

This role is accountable for achieving and maintaining the following measurable results:

• Project Budgeted vs Billable Hours Performance
• Customer Satisfaction (CSAT) for Managed Projects
• Change Request Management and Resolution Performance
• Project Risk and Hold Resolution (Customer, Equipment, Resource Constraints)
• On-Time Project Closure Rate

Measurables may be reviewed and adjusted periodically to align with business goals.

Essential Job Functions & Expected Outcomes:

Project Management: 100% of the Job

• Assists with assigning the correct department and resources to incoming projects to ensure goals are achieved
• Operates as a liaison between company, customers, and vendors to ensure tasks are scheduled, completed, and validated against project plan
• Monitors projects assigned and team members involved to keep projects on track
• Executes upon policies, procedures, and processes for the overall organization to maintain consistency in application
• Oversees closing procedures to assure that all items were completed, the customer is satisfied, and the project is closed out according to the defined timeline
• Develops project plans with milestones and regularly communicates with team members and Stakeholders regarding project needs and goals to ensure timely completion of tasks
• Monitors project processes and professionally handles any issues that arise in a timely manner
• Provides updates to the PMO team and Practice Manager on the status of projects, resources needed, challenges identified, etc. to keep team up to date on all open items
• Assists with identifying, developing, and implementing new tools, reports, policies, processes, and procedures to improve PMO productivity
• Assists management with the creation of a department budget that aligns with company goals

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

Education: Bachelor’s degree in Business, Project Management, Information Technology, or related field required; will consider an equivalent combination of education and relevant experience.

Experience:3–5 years of progressive project management experience within a technology, engineering, or professional services environment.

Certification(s): Certified Associate in Project Management (CAPM) required; Project Management Professional (PMP) preferred.

Functional Skills:

• Strong planning, prioritization, and organizational skills
• Demonstrated ability to manage multiple moderately complex projects simultaneously
• Working knowledge of project budgeting, billable hours tracking, and cost control
• Strong risk identification and mitigation skills with ability to upscale accordingly
• Strong customer service orientation with ability to manage client relationships
• Ability to coordinate cross-functional teams to meet project objectives
• Skilled in scope management and change control processes

Technology Aptitude/Skills:

• Proficient in ConnectWise Manage, Microsoft Project, and Microsoft Office 365
• Familiarity with project tracking tools, reporting systems, and resource planning tools
• Solid understanding of enterprise technology implementation environments

Language Skills:

• Strong verbal and written communication skills
• Ability to communicate project status, risks, and financial updates clearly to stakeholders
• Ability to facilitate meetings and guide project discussions effectively

Leadership/Behaviors:

• Demonstrates accountability and ownership of assigned projects
• Exercises sound judgment and escalates risks appropriately
• Collaborates effectively across departments to achieve shared goals
• Maintains strong customer focus and professionalism
• Detail-oriented, organized, and results-driven
• Supports continuous improvement of project processes

Culture Match Behaviors: Honest, “Does the Right Thing”, collaborative, respectful, interacts professionally with others both inside and outside of the organization.

Equipment Used:

This role routinely uses standard office equipment and technology, including computers, phones, mobile devices, photocopiers, filing systems/cabinets, and related office tools. It also regularly utilizes video conferencing and collaboration platforms (e.g., Webex) to communicate and coordinate with team members and customers. Specialized equipment may be required depending on the position.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to remain in a stationary position for extended periods of time.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and other standard office equipment.
• Ability to communicate effectively in person, over the phone, and via video.
• Ability to travel occasionally to company offices, customer sites, or off-site events as required by the role.
• Ability to read, analyze, and interpret information on an ongoing basis.
• Occasional movement within the office and ability to position self (e.g., bending, reaching, kneeling) as needed.
• Ability to lift or move up to 15 pounds occasionally.

Environmental Conditions & Travel:

• Work is typically performed in a standard office environment with moderate noise levels; remote work may also be an option depending on the role.
• Employees approved for remote or hybrid work are required to maintain an appropriate and reliable internet connection that meets Network Solutions’ minimum standards to support secure access, video conferencing, and collaboration tools, in accordance with company policy.
• Occasional exposure to outdoor conditions or inclement weather may occur when traveling.