Project Manager

Mutually Human; Grand Rapids (MI); On-site; USD 80,000 - 105,000; Full time

Job summary

Mutually Human in Grand Rapids seeks a Project Manager to guide software delivery across diverse industries. You will partner with software engineers, architects, and technical leads to drive projects from kickoff through closure and ensure value delivery for customers.

You’ll own timelines, manage Scrum processes, and escalate issues with clear communication. This role emphasizes coaching, teamwork, and continuous improvement in a small-company culture.

Qualifications

• Experience in managing software projects and understanding Scrum.
• Strong verbal and written communication to drive alignment.
• Experience in coaching teams and managing the full project lifecycle from kickoff to closure.
• Ability to balance scope, budget, and timeline while delivering value for customers.

Responsibilities

• Lead the Software Delivery process for our teams and the customer to achieve the project and business goals.
• Increase visibility to the team and customer on all fronts: scope, budget, and timeline.
• Timesheet audits, approvals, and ownership of invoicing to ensure accuracy.
• Function as the main point of contact for our customers and the main point of escalation for our internal teams.
• Manage the Scrum process to remove obstacles and ensure Agile engagements.
• Schedule important project events and keep customers updated on progress.
• Develop and own the timeline for each assigned project.
• Identify deviations in delivery schedule and plan issue resolutions.
• Assess risks and address them with the team and customer as needed.
• Identify opportunities for process improvement to drive efficiencies.
• Contribute to our culture through coaching and open communication.

Skills

Project management

Scrum expertise

Communication

Team leadership

Agile lifecycle

Continuous improvement

Cross-functional collaboration

Coaching

Tools

Jira

Trello

Asana

Job description

As a Project Manager, you’ll have the opportunity to guide our teams and customers in building the next generation of connected software systems. If you enjoy managing software projects and helping customers achieve their vision, you’ll love working at Mutually Human. As part of our Delivery team, you’ll manage projects across a wide variety of industries. You’ll work with an experienced, friendly team of software engineers, architects and technical leads to build a smarter, connected world.

What You’ll Do

• Lead the Software Delivery process for our teams and the customer to achieve the project and business goals.
• Increase visibility to the team and customer on all fronts: scope, budget, and timeline.
• Timesheet audits, approvals, and ownership of invoicing to ensure accuracy.
• Function as the main point of contact for our customers and the main point of escalation for our internal teams.
• Manage the Scrum process to ensure that obstacles are removed, user stories are broken down, and scope is managed in a way that allows for truly Agile engagements.
• Schedule all important project events and ensure our customers are consistently updated on project and budget progress.
• Develop and own the timeline for each assigned project.
• Identification of any deviation of the delivery schedule with plans for issue resolution.
• Assess and address risks by bringing to the team and customer, as needed.
• Identify opportunities for improvement within the Delivery process to drive efficiencies and better interaction between all parties.
• Contribute to our culture through coaching our teams, communicating truth to our customers, and making sure our development team is delivering every day.

What You’ll Bring

Required Skills & Experience:

• Strong experience in project management. Someone with experience in managing software projects and understands the Scrum methodology and the ways to leverage this process to ensure customer and team success is a plus.
• Strong verbal and written communication skills to navigate difficult situations and drive alignment across the teams.
• Experience in managing people or teams, as the Project Manager will be responsible for coaching the entire team on ways to meet our goals.
• Someone who loves the culture of a small company and enjoys working on every part of the project management life cycle: project kickoff, execution, testing, and closure.
• Ability to gather feedback, identify trends, interpret issues, and build back into our procedures for continuous improvement.
• A desire to learn and share what you’ve learned through a variety of avenues.
• Strong interpersonal skills: teamwork is very important to us.

Bonus Points for:

• Experience managing custom software development projects in a consultancy
• Certification in Agile, Scrum, or Project Management (e.g., CSM, PMI-ACP, PMP)
• Previous experience working as a Product Owner, Product Manager, or Scrum Master
• Familiarity with tools like Jira, Trello, Asana, or typical software project management platforms
• A passion for technology and a curiosity for how AI and data-driven solutions are transforming business