Project Manager

Inizio Partners Corp; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking an experienced Project Manager to lead multiple contact center technology projects in Dallas, TX. The ideal candidate will have over 5 years of experience in managing large-scale technology initiatives, strong knowledge of project management methodologies, and exceptional communication skills. This is a contract role offering opportunity for significant impact in the delivery of critical technology solutions.

Qualifications

• 5+ years managing large-scale technology projects, ideally in contact center.
• Exceptional communication and leadership skills.
• Strong knowledge of project management methodologies.

Responsibilities

• Lead delivery of multiple contact center technology initiatives.
• Define project scope and timelines.
• Manage project budgets and resources.
• Provide regular project status updates.
• Identify and mitigate project risks.

Skills

Project Management

Communication

Leadership

Stakeholder Management

Budget Management

Agile Methodologies

Waterfall Methodologies

Vendor Oversight

Education

PMP, PRINCE2, or equivalent certification

Tools

MS Project

Jira

Smartsheet

Job description

Job Title: Project Manager - Contact Center Technology
Location: Dallas, TX
Employment Type: Contract
Experience Level:Mid-Senior Level / 7+ years preferred

Job Overview:

We are seeking an experienced Project Manager to lead the end-to-end delivery of multiple concurrent Contact Center technology projects and enhancements. This role will be responsible for driving project execution from initiation through completion, managing timelines, budgets, stakeholders, and vendor deliverables while ensuring alignment with business objectives and technical capabilities.

Key Responsibilities:

Lead the successful delivery of multiple contact center technology initiatives, ensuring they are completed on time, within scope, and budget.

Define project scope, goals, deliverables, timelines, interdependencies, resource requirements, and budgets.

Develop, track, and maintain detailed project plans, aligning efforts across business and IT teams.

Manage project budgets including forecasting and tracking actuals against allocated funds.

Monitor and allocate resources across projects, identifying capacity constraints and proactively addressing staffing needs.

Provide regular updates on project status, key milestones, risks, and issues to stakeholders and executive leadership.

Identify and assess project risks; develop and implement effective mitigation strategies and contingency plans.

Oversee vendor activities and deliverables, ensuring alignment with contract terms, timelines, and quality standards.

Qualifications:

Proven experience (5+ years) managing large-scale technology projects, preferably in contact center or customer engagement platforms.

Strong knowledge of project management methodologies (Agile, Waterfall, or Hybrid).

Exceptional communication, leadership, and stakeholder management skills.

Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet).

Experience with budget management, forecasting, and vendor oversight.

PMP, PRINCE2, or equivalent certification is a plus.