Project Manager

Titan Security Group; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Titan Security Group is seeking a Project Manager to lead our installation teams and drive margin goals while maximizing service delivery for customers.

Reporting to the Director of Operations, you will coordinate planning, scheduling, and cost control, review AutoCAD drawings, and develop strategies to improve project execution and value.��

Qualifications

• 7–10 years in operations, service, or project management with 5–7 years in management or supervision.
• Experience with electronic security or related industries is preferred; AutoCAD experience is a plus.
• Hands-on experience with security systems installation and service.

Responsibilities

• Coordinate all aspects of operations activity including planning, proposals, bookings and service requests.
• Review and edit job and shop drawings in AutoCAD.
• Supervise labor and subcontractors, plan and schedule to meet budgeted costs.
• Maintain accurate job cost records and internal/external reports.
• Develop and implement operational strategies to improve execution and value for customers.
• Use financial systems to review actual vs. budgeted costs and produce reports.
• Manage performance and development of installers, service techs, subcontractors, and the operations team.
• Communicate goals to senior management and train/install staff for high customer satisfaction.
• Support field installers and service technicians; perform quality control visits.
• Engage with customers to ensure quality installations and service tailored to their needs.
• Recruit and hire team members as required.

Skills

Leadership

Cost control

Business processes

MS Office

Project management software

AutoCAD

Tools

AutoCAD

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Reporting directly to the Director of Operations, this Project Management role will provide management and leadership for Titan Electronics' installation teams. This role will implement and execute strategies to achieve margin goals and maximize service delivery to ensure customer satisfaction.

Responsibilities

• Coordinate all aspects of operations activity including, but not limited to planning, and operational review of proposals, bookings and service requests.
• Review and edit job and shop drawings in AutoCAD.
• Supervise labor and subcontractors, planning and scheduling to ensure execution of projects within budgeted costs.
• Maintain accurate and up to date job cost records and other control records necessary for processing of internal and external reports.
• Develop and implement operation strategies that improve project execution and provide additional value to customers in a cost-effective manner.
• Utilize financial systems to review actual vs. budgeted contract cost and provide timely and accurate financial reports.
• Manage individual performance and personal development of resources including installers, service technicians, subcontractors, and operations team.
• Effectively communicate goals and initiatives to the senior management team.
• Coach, counsel and train installer and service technicians to ensure high customer satisfaction.
• Support installers and service technicians in the field. Complete quality control visits.
• Pro-actively communicate with and seek feedback from all customers. Initiate a company customer service process.
• Meet/talk with customers on a regular basis to ensure that we provide quality installations and service and meeting their individual needs.
• Supervise direct reports including lead installers, service technicians and operations team in a manner that increases morale, skills proficiency, and productivity.
• Recruit and hire team members as required.
• Other duties and responsibilities as requested or required.

Qualifications

Required

• 7-10 years experience in operations, service, field or project management including 5-7 years in management, service management and/or project supervisory experience.
• Project management experience in electronic security systems or related industry. Service experience in electronic, fire alarm or building automation systems a plus. AutoCAD experience a plus.
• 5+ years of hands‑on experience with electronic security systems installation and service.
• Access control systems (Software House, Genetec, LenelS2, Avigilon, Brivo, etc.)
• Intrusion alarm panels and intercom systems.
• Proven experience managing multiple projects or serving as lead technician across multiple sites.
• Strong understanding of low-voltage wiring, network topology, and power systems.
• Excellent communication and customer service skills
• Valid driver’s license and clean driving record.

Preferred

• Project management certification (CAPM, PMP, or equivalent).
• OSHA 10/30 certification or equivalent safety training.

Quality & Compliance

• Conduct final inspections, verify system performance, and complete commissioning documentation.
• Maintain compliance with company safety procedures and client site requirements.
• Ensure materials, tools, and vehicles are properly maintained and inventoried.

Skills

Excellent leadership and management skills. Financial analytical skills including cost control. Considerable knowledge of business processes, management, and business office operations. Excellent knowledge of Microsoft products including Word and Excel. Experience with service call/project management software.

Certificates, Licenses, Registrations

Ability to obtain a valid PERC. Valid driver license with a clean driving record. System manufacturer certifications a plus.

Language Skills

Good verbal and written communication skills for explaining complex

Physical Demands

The position is an office-based position with visits to work sites in the field. Ability to push/pull/lift 50 lbs., sit, stand, walk, talk or hear. Position requires work in confined spaces and exposure to different types of outdoor weather conditions. Position also requires ability to climb and work in high places, stoop, bend or reach above the shoulders.

EOE/M/F/D/V

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.