Project Manager

Ktek Resourcing LLC

Cary (NC)

On-site

USD 80,000 - 120,000

Full time

14 days+

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Job summary

A staffing solutions provider in Cary, NC seeks a skilled Service Delivery Manager (SDM) to oversee P&L responsibilities and lead service expansion initiatives. The ideal candidate will focus on improving operational efficiencies, conducting regular audits, and enhancing customer satisfaction. Responsibilities include managing project opportunities and driving employee motivation. Candidates should possess expertise in ITIL processes and service management to contribute to overall business success and support strategic transformation efforts.

Qualifications

Experience in ITIL process definitions and implementation.
Ability to conduct regular service and process audits.
Strong skills in employee motivation and retention.

Responsibilities

Manage P&L responsibilities.
Focus on service expansion and project opportunities.
Enhance operational efficiencies and customer satisfaction.

Job description

K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.

Job Description

SDM (1.)

P&L responsibility

Expansion of services to fill all gamut’s of infrastructure-increase breadth.

Focus on project opportunities and transformation initiatives .

ITIL process definitions and implementation .

Conduct regular in depth service and process audits.

Employee retention, motivation and training .

Focus on grooming people from L1 to L2, L2 to L3 within select timelines .

Value add to customer-YOY by working closely with the Transformation and

Architecture gap assessment studies

Implementation of new technologies .