Project Manager

Ktek Resourcing LLC; Cary (NC); Sur place; USD 80 000 - 120 000; Plein temps

Résumé du poste

A staffing solutions provider in Cary, NC seeks a skilled Service Delivery Manager (SDM) to oversee P&L responsibilities and lead service expansion initiatives. The ideal candidate will focus on improving operational efficiencies, conducting regular audits, and enhancing customer satisfaction. Responsibilities include managing project opportunities and driving employee motivation. Candidates should possess expertise in ITIL processes and service management to contribute to overall business success and support strategic transformation efforts.

Qualifications

• Experience in ITIL process definitions and implementation.
• Ability to conduct regular service and process audits.
• Strong skills in employee motivation and retention.

Responsabilités

• Manage P&L responsibilities.
• Focus on service expansion and project opportunities.
• Enhance operational efficiencies and customer satisfaction.

Description du poste

K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.

Job Description

SDM (1.)

P&L responsibility

Expansion of services to fill all gamut’s of infrastructure-increase breadth.

Focus on project opportunities and transformation initiatives .

ITIL process definitions and implementation .

Conduct regular in depth service and process audits.

Employee retention, motivation and training .

Focus on grooming people from L1 to L2, L2 to L3 within select timelines .

Value add to customer-YOY by working closely with the Transformation and

Architecture gap assessment studies

Implementation of new technologies .

Consolidation/virtualisation opportunities .

Reduce business impact of outages .

Cost savings through better solutions .

Enhance operational efficiencies

Overall SLA management – Operation interaction with technologies Lead /

Service Owner .

Overall Customer and Employee Satisfaction. 8326034697

you can Reach me at

Additional Information

All your information will be kept confidential according to EEO guidelines.