Project Manager

Menlo Innovations; Ann Arbor (MI); On-site; USD 57,000 - 205,000; Full time

Job summary

Menlo Innovations is seeking a Project Manager to act as a trusted partner to clients throughout the project lifecycle. In this role, you will facilitate communication between clients and the project team, ensuring goals are met while helping the team overcome challenges. Ideal candidates will demonstrate strong organizational skills, empathy, and an ability to manage multiple projects with attention to detail.

Qualifications

• Detail and task-oriented with self-management abilities.
• Great communication and presentation skills expected.
• Willingness to work within The Menlo Way.

Responsibilities

• Understand client goals and help the team align with them.
• Partner with clients weekly to plan work.
• Create and maintain project management tools.

Skills

Detail oriented

Self-management

Communication skills

Empathy

Facilitation

Education

Project Management Professional certification (PMP)

Tools

Excel

Job description

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At Menlo, the Project Manager is the client’s trusted partner throughout the lifecycle of a project. They understand the client’s goals and vision and help them to achieve these by utilizing The Menlo Way. They pair with the client on a weekly basis to review the work being performed by the team and plan the next priorities to be executed. This gives the client transparent control over their project with predictable outcomes.

The Project Manager also acts as a servant leader to the project team, trying to keep as many administrative tasks as possible off the plates of other team members. The Project Manager is the first person to answer calls and read emails from the client. They also support the team by helping them overcome roadblocks as they arise.

The Project Manager creates and maintains tools and artifacts used by the team and client such as storycards, the Work Authorization Board, Planning Game etc. They help coordinate moving team members between projects, for example when a team member calls in sick.

As a member of the team who is not working on building the product, the Project Manager will track project details around the performance of the team, all while focusing on the big picture. Sometimes the project manager has to ask the difficult questions that the team, or the project sponsor, keeps avoiding. The team is typically focused on the end product. The project manager is focused on the well being of the team, and the project sponsor.

While a Project Manager needs to be organized and track many different details, they also need to use their skills of empathy, communication, and caring to help the team succeed. When the project runs into significant problems, the Project Manager needs to help the team solve problems using facilitation. When a project succeeds, the Project Manager ensures the team members get credit. And when a Project Manager is doing a good job proactively attending to all of these details, their job looks easy. But it is not!

Some of the qualities and/or skills we look for in a Project Manager:

• Detail and task oriented
• Can self manage and prioritize time across multiple projects and responsibilities
• Can navigate fluently between the big picture and week-to-week details for a project
• Has great communications and presentation skills
• Is skilled and interested in building relationships with clients and team members
• Plays well with others
• Able to quickly learn new project domains and retain and apply what has been learned
• Can support the projects they work on by helping out as needed in other project roles as well (QA, High-Tech Anthropology)
• Comfortable working in Excel
• Embodies a “make mistakes faster” attitude
• Working towards or has a Project Management Professional certification (PMP)
• Has a willingness to embrace working within The Menlo Way
• Has experience running projects using Agile and/or Scrum methodologies
• Does not have to consider themselves to be “technical” but is not afraid of technical conversations, can participate in technical discussions with developers, representing the viewpoint of the client
• Can make pragmatic decisions in partnership with the client to help move the project forward
• Desire to help others grow, exhibits empathy and care towards those they work with
  
  

Your specific Job Responsibilities include the following in the Menlo Software Factory:

• Understand the client’s goals and vision for the project and help the team to understand and rally around them
• Listen, facilitate, and synthesize information to aid in building and maintaining the big picture of the project.
• Partner with the client on a weekly basis to plan out the work to meet their goals
• Understand the business value of each story card and be able to articulate it to the client, helping them to make informed decisions
• Recognize if a project is “going off the rails” and there needs to be a course correct, bringing this to the attention of the client and helping them to address
• Create and maintain project management tools used by all team members, such as: the Work Authorization Board, materials for estimation, the Planning Game, storycards etc.
• Manage daily the plan of work for the team, adjusting priorities as needed based on client feedback, team availability, and progress made
• Facilitate team meetings (Estimation, Iteration Kickoff, Standup) and represent the business perspective in these meetings and the various discussions with the team occurring throughout the day
• Pair with other project managers on a weekly basis to create the project resource schedule, seeking to balance project needs with growing the skills and abilities of team members
• Act as the primary point of contact for the client, responding to client emails/calls and reach out to the client as needed to keep them informed of progress
• Provide the client with clarity and transparency around the state of the project, such as scope, resources, constraints, budget status
• Build genuine relationships across the client team and Menlo team
• Keep an eye on the performance of the team, regularly asking for and sharing feedback with team members to help each other continue to grow
• Support team members in actively building and strengthening client relationships, their understanding and application of the Menlo Way, and their technical skills
• Identify opportunities and advocate for team members to help them grow

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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