Project Manager

D4 Solutions; Addison (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

D4 Solutions in Addison, IL seeks a Project Manager to serve as the primary point of contact for customers, ensuring projects are completed on time and to specifications.

You will collaborate with external customers and internal teams, manage inquiries, support business expectations, and coordinate resources to deliver quality outcomes.

Proficiency in MS Office and strong communication are required; 3-5 years experience in customer service preferred.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3-5 years related experience in customer service.
• Proficiency in the Microsoft Office suite of products.
• Experience in a document distribution business is a plus.

Responsibilities

• Monitor applications to meet SLAs and keep project documentation up to date.
• Manage email filing and open/close work orders to keep communications organized.
• Coordinate programming requests, specifications, and change orders from customers and internal teams.
• Enforce deadlines and rollout schedules.
• Create detailed project documentation for customer applications and projects.
• Coordinate customer user acceptance testing for enhancements.
• Manage procurement of client-owned and D4 stock.
• Review inventory reports, postage tracking and monthly customer billings.
• Present customer specifications to internal teams.
• Communicate needs and propose solutions to customers.
• Participate in project meetings and document discussions.
• Perform other duties as assigned.

Skills

Analytical Skills

Personal Skills

Communication Skills

Time Management

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

As a Project Manager, you will serve as the primary point of contact for our customers, handling inquiries and resolving issues to ensure a positive customer experience. You will collaborate closely with both external customers and internal departments to proactively understand and support business expectations, ensuring projects are completed on time and according to specifications. Your ability to communicate effectively, solve problems, manage customer accounts, and coordinate resources will be essential to your success in this role.

ESSENTIAL JOB FUNCTIONS

• Monitor existing applications ensuring SLAs are met and project documentation is kept up to date.
• Keep communication organized and operations moving by managing email filing and opening/closing work orders.
• Manage programming requests, specifications, and change orders from external customers and internal D4 departments.
• Enforce project deadlines and rollout schedules are met.
• Utilize project management tools to create detailed, organized project documentation for customer applications and projects.
• Perform internal testing and coordinate customer user acceptance testing of enhancements.
• Manage procurement of client-owned and D4 stock and supplies.
• Review monthly inventory management reports, postage tracking, monthly customer billings, and other reporting for customer order processes.
• Prepare and present customer job specifications to internal teams.
• Communicate with customers to understand needs and suggest solutions.
• Participate in project meetings, document discussions, and collaborate with team members.
• Perform other duties as assigned.

QUALIFICATIONS

Bachelor’s Degree or equivalent experience.

EXPERIENCE

3-5 years related experience in customer service.

Preferred:

Proficiency in the Microsoft Office suite of products. Experience in a document distribution business is a plus.

KNOWLEDGE & SKILLS

• Analytical Skills: Apply logic and reasoning to identify complex problems, research and discuss recommended solutions with management, and assist in implementing resolutions for projects.
• Personal Skills: Demonstrate the ability to cooperate with various individuals to achieve results. Capable of working independently or as part of a team. Willingness to learn new skills in a unique industry. Ability to work in a busy and fast-paced environment.
• Communication Skills: Exhibit effective written and verbal communication skills; capable of interacting effectively with both team members and customers.
• Time Management: Demonstrate ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Capable of adjusting schedules and priorities in response to changing needs, ensuring the efficient and timely completion of work.

PHYSICAL EFFORT

• Required to perform the basic physical functions of reaching, pushing, pulling, lifting, and repetitive motions.
• Occasionally required to walk and/or sit for extended periods.
• Must possess visual abilities to perform extended reading and computer work.

WORK ENVIRONMENT

• Normal Office: Standard, climate-controlled office setting.
• Must be available to work additional hours as project demands dictate.

Permitted one remote day per week after 90 days.