Project Lead, SkyMiles Program Strategy

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Profit sharing

401(k) with company contributions up $

Paid time off

Health benefits

Employee flight privileges

Career development

Job summary

Delta Air Lines, Inc. is seeking a proven change agent to advance the SkyMiles loyalty program from Atlanta, GA. You will analyze data, develop insights, and guide recommendations for program benefits and policies, collaborating with CE&L and other commercial teams to drive engagement and value for Members.

You will lead PMO efforts, define milestones, and partner with Reservations, Product Management, and cross-functional teams to execute strategic initiatives from concept to implementation.

Qualifications

• 18+ years old and authorized to work in the United States.
• High school diploma or equivalent.
• 3+ years in corporate environment in business, finance, marketing, loyalty, or related field.
• Excellent strategic thinking, analytical, project management and problem-solving.
• Strong communication and cross-functional collaboration skills.
• Passion for Delta, SkyMiles, loyalty and customer experience.
• Proficient in PowerPoint and Excel; SAS/SQL preferred.

Responsibilities

• Identify opportunities and develop strategy for enhancing SkyMiles Member experience.
• Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts.
• Leverage data to identify trends and support decisions across SkyMiles program elements.
• Lead PMO efforts for strategic SkyMiles initiatives with product management teams.
• Drive implementation of program changes with cross-functional partners from concept to execution.

Skills

Strategic thinking

Analytical skills

Project management

Communication skills

Data analysis

Leadership

Cross-functional collaboration

SAS/SQL knowledge

Time management

Problem-solving

Education

Bachelor's degree

Tools

PowerPoint

Excel

SAS/SQL

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for more than 100 million Members worldwide. SkyMiles is core to Delta's brand promise, developing and rewarding high-value customers at every point along the travel journey.

SkyMiles is seeking a proven change agent responsible for strategic thinking and analysis, initiative development, and project management to further engage our SkyMiles Members by providing a best-in-class loyalty program. The individual will analyze data and develop insights to guide recommendations for new and/or modified program benefits and policies. This position will interact regularly with Customer Engagement & Loyalty (CE&L) department leadership and work collaboratively across a variety of Delta's commercial teams. This position will be based in Atlanta, GA. For any questions about this role, please direct them to Anna Owens, Manager, SkyMiles Program Strategy.

• Identify opportunities and develop strategy for enhancing the SkyMiles Member experience, including our elite Medallion Members

• Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts to better reward our Members and drive engagement

• Leverage data to identify trends and make strategic decisions across a variety of aspects within the SkyMiles program (e.g., Medallion population forecast, Choice Benefits, upgrade policies)

• Lead PMO efforts for strategic SkyMiles initiatives, establishing project plans, defining key milestones and dependencies with product management teams

• Drive the successful implementation of program benefit and policy changes by partnering with Reservations, Product Management, and other cross-functional teams from concept through execution.

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• 3+ years of demonstrated high performance in a corporate work environment in business, finance, marketing, loyalty, or related field

• Excellent strategic thinking, analytical, project management and problem-solving skills

• A passion for Delta, SkyMiles, loyalty and delivering an industry‑leading customer experience

• Proven excellence in written and oral communication skills with ability to articulate ideas and strategy through effective and persuasive presentations to leadership

• Must be able to lead and work collaboratively and excel in a cross‑functional environment

• Advanced proficiency in PowerPoint and Excel required; proficiency in SAS/SQL preferred, with demonstrated ability to learn and apply new analytical tools.

• Possess excellent creative and analytical skills that could translate into thought leadership

• Strong business acumen and the ability to synthesize data and form actionable, meaningful recommendations in support of SkyMiles' and Delta's strategy

• Ability to work in an autonomous, fast‑paced environment and manage varying responsibilities that demand a high degree of initiative, drive, and time management

• Must be performing satisfactorily in current position

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree

• Established experience using SAS/SQL for data gathering and analysis

• Deep understanding and/or passion for loyalty programs

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees.

Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry‑leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space‑available flight privileges for employees and eligible family members
• Career development programs to achieve your long‑term career goals
• World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

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