Project Lead
Condair USA/CA
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Benefits offered by this job
Job summary
Condair USA/CA seeks a Project Lead, West to coordinate service installations, expansions, troubleshooting, training, startup, commissioning, and preventative maintenance of humidification and dehumidification equipment.
The role involves scheduling technician visits, quoting labor, and maintaining project records while collaborating with Condair departments, customers, contractors, and agents across North America.
Qualifications
- Highschool diploma or equivalent required; college degree is an asset.
- Fluent in English (read/write/speak) with professional communication.
- Knowledge of project management concepts and tools preferred.
Responsibilities
- Schedule technician appointments with all parties.
- Capture and complete information for Service Fusion.
- Quote labor on projects and track progress to completion.
- Review blueprints and layouts for accuracy.
- Assist in processing warranties and provide technical support.
- Travel up to 10% domestically and internationally.
Skills
Education
Tools
Job description
The Project Lead, West will coordinate the service installation, expansion, troubleshooting, training, startup, commissioning, and preventative maintenance of Humidification and Dehumidification equipment. They will communicate between Condair departments, customer contacts including contractors, agents, and direct customers on projects. They will also schedule technician visits while providing all information required to perform purchased services. Quoting services and parts to equipment when requested, filing and recording all project information and tracking project work to completion are also main responsibilities of this role.
To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Schedule technician appointments with all parties
- Complete LMS Trainings
- Capture and complete information for Service Fusion.
- Knowledge of Install, PM, Service, Walkthrough processes
- Assist in processing warranties
- Assist in technical support
- Escalation of issues as appropriate
- Quote labor on projects
- Review blueprints, layouts for accuracy
- Contribute to project meetings
- Project, job, and metric reporting/tracking
- Communicate issues to appropriate departments
- Business travel as required (anticipated travel 10% of the time) both internationally and within North America
- Adhere to Condair’s Quality Assurance Systems and Health and Safety policies
- Perform other duties as assigned by management
- Education and Experience: Highschool diploma or equivalent required; college degree is an asset. Basic working knowledge and experience in project management preferred. Proven customer focused service communication, written, and verbal required.
- Language Skills: Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
- Ability to Reason: The ability to prioritize and manage multiple concurrent tasks/projects is required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists required.
- Computer Skills: Functional capability with Adobe Acrobat Reader and Microsoft products including Word, Excel, PowerPoint, Teams and Outlook is required. Experience using database software; SAP experience considered an asset.
- Math Skills: Basic math skills: ability to compute rate, percent, and to draw and interpret graphs.
- Certificates/Licenses: Valid and up to date passport. Proof of ability to work in the US and the ability to travel within North America and internationally is required.
- Other: Ability to write reports/logs and effectively present information. Ability to read, understand and work from specifications, schematics, and building Blueprints. Exceptional organizational skills required.
- Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Offers to help others to achieve common goals.
- Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.
- Ethics: Works with integrity and strong morals/ethics.
- Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
- Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
- Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of the job, the employee is required to:
- Regular use of a computer workstation.
- Regularly stand, bend, twist for the purpose of obtaining and reviewing paper documents.
- Occasionally lift and carry small loads, less than 40 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the job duties, the employee is regularly exposed to:
- A regulated indoor climate.
- Airports, airplanes, and other places that are associated with travelling domestically and/or internationally.
Condair is pleased to provide the following benefits to all full-time employees (subject to change):
- Medical benefits
- Short-term disability insurance
- Long-term disability insurance
- Life insurance/AD&D
- Flexible healthcare spending account
- 401K
- Free snacks and beverages
- Paid vacation
- Paid sick leave
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at na.hr@condair.com or call 613-822-0335 and ask to speak with Human Resources.
This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.
Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments.
Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over 50 locatio ns worldwide.
Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life.
Our Mission: Driven by our customers’ needs and supported by science, we engineer reliable, sustainable solutions.
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