Project Coordinator – Utility Systems & Solutions

Siemens; Wendell (NC); Hybrid; USD 62,000 - 106,000; Full time

Job summary

Siemens in Wendell, NC is seeking a Project Coordinator for a hybrid role. You will coordinate across engineering, project management, and field teams to resolve customer nonconformance and warranty issues and drive improvements with suppliers and quality teams.

The role requires a Bachelor’s degree or higher, 1+ years in customer service, and solid project management skills. SAP or Salesforce experience is a plus, with up to 10% travel to client sites.

Qualifications

• Bachelor’s degree or higher preferred.
• 1+ years of Customer service experience within a fast-paced environment.
• Project Management skills with excellent Business acumen.
• High level computer skill (SAP and/or Salesforce experience a plus).

Responsibilities

• Lead high level customer resolution by coordinating between engineering, R&D, project management, sales, manufacturing and other departments.
• Drive closure of customer site punch lists per Siemens processes.
• Collaborate with factories, suppliers and quality teams to implement corrective and preventive actions.
• Improve departmental processes by reviewing best practices and seeking efficiency gains.
• Provide frequent updates to stakeholders during correction steps for the customer.
• Coordinate with field service teams and vendors to align materials and methods of correction.
• Support cost-effective resolution to ensure visibility of after-delivery costs for Siemens.
• Travel up to 10% to discuss high-profile customer issues.

Skills

Customer service

Project management

Business acumen

Verbal communication

Leadership

Education

Bachelor’s degree or higher

Tools

SAP

Salesforce

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

About Electrification & Automation:

Headquartered in Wendell, NC, the Electrification & Automation (E&A) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio to create the power distribution grid of the future.

We are looking for a Project Coordinator. This position will be hybrid based in Wendell, NC.

You’ll make an impact by:

This Project Coordinator will be responsible for developing quick, high-level resolutions to our customers’ nonconformance and warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as low voltage and medium voltage air insulated and gas insulated switchgear and associated auxiliary pieces of equipment in the Siemens solution.

• Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Driving closure of customer site punch lists per Siemens processes
• Work with our factories, suppliers and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Provide frequent updates to all stakeholders during the correction steps for the customer
• Work closely with field service teams and vendors to align materials and methods of correction
• Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
• Up to 10% travel to discuss high profile customer issues to ensure customer relations stay positive

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree or higher preferred
• 1+ years of Customer service experience within a fast-paced environment
• Project Management skills with excellent Business acumen
• High level computer skill (SAP and/or Salesforce experience a plus)

Preferred Qualifications:

• 1+ years of experience in Project Management or Coordination
• Ability to handle multiple tasks while maintaining organization and control
• Strong verbal skills to aid in customer communications
• Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

$61,547 $105,509