Project Coordinator & Sales Support – In-Office

Factory Expo Home Centers; Farmington (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Company Paid Life Insurance

Short-Term & Long-Term Disability

Paid Time Off

Employee Assistance Program

Job summary

Alta Cima Corp dba Factory Expo Home Centers is seeking a Project Coordinator / Sales Support to coordinate post-sale activities from contract to home delivery and to assist with customer sales as needed. This in-person, full-time role offers commissions and a pathway to earnings of $45,000 to $65,000 per year.

The position requires balancing operations with sales support, coordinating with lenders, contractors, and factory personnel, and delivering an exceptional customer experience throughout

Qualifications

• High School diploma or GED required.
• Two or more years of experience in project coordination, customer service, sales support, administrative support, mortgage processing, logistics, or account management.
• Previous customer-facing sales experience preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Comfortable interacting with customers in person, by phone, and via email.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams) and CRM software.
• Positive, team-oriented attitude with a strong customer service focus.
• Ability to work independently while collaborating effectively with others.
• Sales license may be required based on the state or location requirements and must be obtained and maintained within the required timeframe, if applicable.

Responsibilities

• Coordinate all post-sale customer activities from contract through home delivery.
• Review contracts for completeness and accuracy.
• Communicate with customers throughout the construction and delivery process.
• Coordinate financing, lenders, contractors, and factory personnel.
• Process purchase orders, change orders, and required documentation.
• Track deal progress within Cirrus and internal reporting systems.
• Schedule deliveries and coordinate logistics.
• Collect final payments and ensure all funding requirements are met.
• Process warranty, titling, and delivery documentation.
• Serve as the primary liaison between the customer, retail location, Corporate Office, lenders, and contractors.
• Welcome walk-in customers and answer general product questions.
• Respond to customer inquiries and assist with lead follow-up.
• Conduct model home tours.
• Assist customers in identifying homes that best meet their needs.
• Prepare pricing estimates, purchase agreements, and related sales documentation.
• Guide customers through the home buying process from initial inquiry through contract execution.
• Close home sales in accordance with company policies and established pricing guidelines.
• Maintain CRM notes and customer activity.
• Support Housing Consultants during periods of increased customer traffic.
• Assist with customer outreach.
• Maintain product knowledge and stay current on available homes, pricing, and promotions.
• Answer incoming telephone calls.
• Greet visitors and vendors.
• Order office supplies.
• Process deposits and invoices.
• Maintain customer and vendor files.
• Provide administrative support to the General Manager and sales team.
• Assist with general office operations.

Skills

Organizational skills

Time management

Communication skills

Customer service

Sales support experience

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel, Teams)

CRM software

Job description

Alta Cima Corp dba Factory Expo Home Centers is seeking a Project Coordinator / Sales Support to coordinate post-sale activities from contract to home delivery and to assist with customer sales as needed. This in-person, full-time role offers commissions and a pathway to earnings of $45,000 to $65,000 per year.

The position requires balancing operations with sales support, coordinating with lenders, contractors, and factory personnel, and delivering an exceptional customer experience throughout