Project Coordinator, Professional Services

Cloudflare; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a Project Coordinator responsible for resource coordination and project management. The role involves working with technical delivery resources and ensuring clients have the necessary support. Ideal candidates will have experience in customer-facing roles and possess excellent leadership and organizational skills. This position demands a proactive approach to drive project success and maintain high-quality service delivery.

Qualifications

• Experience coordinating customer-facing engagements with a defined delivery methodology.
• Ability to drive change and push towards greater quality and success.
• Ability to inspire co-workers to attain goals.

Responsibilities

• Collaborates with managers on resource deployment and suggestions.
• Creates and manages small engagements with required governance.
• Owns the engagement lifecycle and drives projects to success.

Skills

Customer-Facing Coordination

Change Management

Inspiring Leadership

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We are committed to building a diverse and inclusive team and hire based on potential and support employees throughout their time at Cloudflare. Available Location: Austin, TX

About the role

The Project Coordinator role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members maintain the required levels of billable hours, working with Consultants, PMs, and engineers. The second area is working directly with end customers or partners to coordinate light-touch engagements to ensure customers have the required resources and their expectations are met.

Responsibilities

Resource Coordination

• Collaborates with managers of technical delivery resources in the deployment of resources in supported domains/time zones to make suggestions.
• Makes recommendations to business stakeholders on skill/accreditation adjustments to meet business demands. Seeks cross-group and leadership collaboration to guide team members on facilitating skill development.
• Handles escalations and resolves global/complex staffing issues.
• Progresses all active staffing requests within pre-agreed SLAs. Analyzes SLA data and coaches others on efficiency to improve results and support compliance, and suggests changes to the leadership team to accurately capture business scenarios through metrics and SLAs.
• Escalates to management as required on resource shortages or challenges.
• Acts as a single point of contact for all resource requirements.
• Ensures the resourcing tools are updated daily with all internal systems as required.
• Manages non-billable usage where applicable.
• Ensures consulting obtains its billable target.
• Spots additional opportunities to maximize resource usage to ensure consistent growth and to remove gaps in diaries.

Project Coordination

• Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
• Ability to keep customer and internal resources fully informed of the status of projects and serve as a liaison between all parties.
• Owns the engagement lifecycle and is responsible for managing and driving the project to success under control.
• Manages technical resources within budget and project schedule.
• Consistently delivers high-quality services to our clients in a professional manner.
• Works closely with customers to ensure the right resources are booked on the right projects at the right time.

Desired Experience/Skills

• Customer-Facing Coordination: – experience coordinating customer-facing engagements with a defined delivery methodology.
• Ability to drive change and push towards greater quality and success within the business and with the customer in a constructive manner.
• Ability to inspire co-workers to attain goals and pursue excellence.

What makes Cloudflare special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we have equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks that would censor their work, technology already used by Cloudflare’s enterprise customers — at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we have provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use. We do not store client IP addresses. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples include changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.