Project Coordinator - Managed Projects Team

LockNet; Nicholasville (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401k with employer matching

Profit-sharing

PTO from day one

Life insurance

Disability insurance

Open culture

Job summary

LockNet is seeking a detail-oriented Project Coordinator to join our Managed Projects team. You will manage customer accounts end-to-end, quote, schedule installs, and resolve technical and billing issues in a fast-paced environment that rewards initiative and organizational skills.

The role is hybrid with an even split between remote and in-office work, supporting customer satisfaction and company performance while coordinating with production, shipping, and warehouse teams.

Qualifications

• 1-3 years of customer service experience; scheduling, construction, or locks/hardware background a plus but not required.
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple platforms.
• Excellent written and verbal communication; clear, professional, and responsive.

Responsibilities

• Managing customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Providing detailed survey instructions to field technicians and organizing results into customer-ready quotes
• Inputting and processing customer orders via phone and email, ensuring pricing accuracy, shipping dates, and special requests
• Coordinating with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Tracking project progress through internal task management software and delivering status updates to customers and internal stakeholders
• Collaborating with onsite technicians to deliver the right solution within scope, budget, and applicable regulations
• Researching hardware needs, reviewing orders, and following up to ensure on-time delivery and correct installation
• Compiling reports and statistics for management as needed

Skills

Customer service

Scheduling

Communication

Organizational skills

Decision making

Project coordination

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Since 1993, LockNet has been a family-owned and operated business passionate about keeping people safe and secure by simplifying and supplying door and lock solutions. We put intentional focus on our people and our culture - and it shows in the way we work, the tenure of our team, and the relationships we build along the way.

Learn more at www.locknet.com/about-us.

Join Our Team as a Project Coordinator - Managed Projects

LockNet is seeking a detail-oriented, high-energy Project Coordinator to join our Managed Projects team. In this role, you'll manage customer accounts with a project focus - quoting, scheduling, ordering, and resolving technical and billing issues - while working in a fast-paced environment where your organizational skills and initiative directly impact customer satisfaction and company performance.

This is a hybrid position with an even split between remote and in-office work.

What You'll Do

As a Project Coordinator, you'll make an impact by:

• Managing customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Providing detailed survey instructions to field technicians and organizing results into customer-ready quotes
• Inputting and processing customer orders via phone and email, ensuring accuracy on pricing, shipping dates, and special requests
• Coordinating with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Tracking project progress through internal task management software and delivering regular status updates to customers and internal stakeholders
• Strategically collaborating with onsite technicians to deliver the right solution within scope, budget, and applicable regulations
• Researching hardware needs, reviewing orders, and following up to ensure on-time delivery and correct installation
• Compiling reports and statistics for management as needed

What We're Looking For

• 1-3 years of customer service experience; background in scheduling, construction, or locks and hardware is a plus but not required
• Strong computer proficiency, including Microsoft Office (Excel, Word, PowerPoint, Outlook) and the ability to navigate multiple platforms
• Excellent written and verbal communication skills - clear, professional, and responsive
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the confidence to make decisions independently
• Strong project management and coordination abilities
• Ability to research, understand, and apply regulatory codes
• Experience reading blueprints preferred but not required
• Bachelor's degree preferred but not required
• Discretion and trustworthiness when handling confidential information

What Sets LockNet Apart as an Employer?

• Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families
• PTO accrual starting day one
• 401k with employer matching
• Profit-sharing
• Company-paid life insurance and long-term disability
• Autonomy and ability to impact
• Industry leader and trendsetter
• High growth with vision
• Technology-driven
• An open and transparent culture where everyone has a voice
• Great people with close relationships
• Low turnover rate
• Family-oriented business

LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.