Project Coordinator III

Astreya; Virginia; Hybrid; USD 36,000 - 57,000; Full time

Job summary

Astreya in the United States is seeking a Project Coordinator III to plan and coordinate internal projects from initiation to delivery, often involving network, server, or software implementations and upgrades, PC deployment, and related tasks. This role requires strong communication, a proactive attitude, and the ability to multitask across teams.

You will partner with SDMs and Project Managers to deliver actionable insights while maintaining confidentiality and professional decorum.

Qualifications

• Associate's degree or equivalent and 5-8 years' related experience.
• Experience with Microsoft Excel and Google Suite.
• Experience with ticketing systems and project management tools.
• Strong communication skills, both verbal and written.
• Ability to work in office and remote settings and multitask.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action item updates.
• Schedule and coordinate project reviews and follow up on actions.
• Communicate status to the project team clearly and accurately.
• Maintain and monitor project plans, schedules, hours and expenditures.
• Identify issues and escalate to the client manager as needed.
• Participate in stakeholder meetings and document key actions.
• Collaborate with regional teams for resources and ticket resolution.
• Assist with daily monitoring of the ticketing system and reassign tickets when required.
• Produce regular and ad hoc reports and identify trends requiring action.
• Develop and maintain knowledge of processes and procedures.
• Work with SDMs/Project Managers to deliver metrics and actionable insights.

Skills

Communication skills

Excel

Google Suite

Ticketing systems

Project management tools

Multitasking & prioritization

Remote/work flexibility

Customer service

Education

Associate's degree or equivalent

Tools

Ticketing system

Project management software

Job description

****What this Job Entails:****The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.****Scope:***** Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions* Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members****Your Roles and Responsibilities:***** Gather and maintain project requirement lists.* Provides weekly project updates including action item updates.* Schedules and coordinates project reviews and follows up on assigned actions.* Effectively and accurately communicate status to the project team.* Maintains and monitors project plans, project schedules, work hours and expenditures.* Identify project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.* Takes part in organizing, attending and participating in stakeholder meetings.* Documents and follows up on important actions and decisions from meetings.* Collaborates with various regional teams responsible for project resources and ticket resolution.* Assists with daily monitoring of the ticketing system, reassigning tickets where required.* Produces regular and ad hoc reports as required.* Identifies trends or recurring problems and escalates to management for resolution.* Locations and defines new process improvement opportunities.* Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.* Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience* Networks with senior internal and external personnel in own area of expertise* Demonstrates good judgment in selecting methods and techniques for obtaining solutions* Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.* Experience working with Microsoft Excel and Google Suite* Excellent Communication skills, both verbal and written* Previous experience with ticketing systems and/or project management system* Understanding of or previous experience in a technology driven environment* Proactive attitude and dependable* Excellent customer service skills* Ability to work both within a team and independently* Ability to multitask and prioritize workload* Ability to use good judgment, as well as problem-solving and decision making skills* Ability to maintain confidentiality and professional decorum****Preferred Qualifications:********Physical Demand & Work Environment:***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers**Salary Range**$25.98 - $41.02 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.*Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.Join us to build solutions that matter and shape the future of IT together.Onwards and upwards!