Project Coordinator

NextGen Global Resources; Texas; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Health, Dental and Vision Benefits

Disability insurance

Life Insurance and Retirement Plans

Employee Assistance Program

Job summary

NextGen Global Resources seeks a DOJ Project Coordinator for Comcast Business installations. You will manage day-of-service activities, coordinate dispatch, technicians, and vendors, and ensure milestones and documentation are met.

In-office role based in Naperville, IL with 7 AM–5 PM shifts. You will provide real-time support and timely updates, ensuring smooth project execution and client satisfaction.

Qualifications

• Experience coordinating field service activities and installers.
• Ability to manage day-of-service logistics and timelines.
• Strong communication with technicians, management, clients.

Responsibilities

• Coordinate day-of-service activities from dispatch to completion.
• Serve as primary operational liaison between field technicians, PM, dispatch, vendors, and stakeholders.
• Provide real-time operational and technical support during installations.
• Monitor progress against milestones and timelines.
• Validate completed deliverables and upload documentation within 24 hours.

Skills

Project coordination

Stakeholder communication

Field service coordination

Documentation management

Vendor coordination

Tools

Smartsheet

ILEX

Job description

Job Description

Contract - $20-26/hr
Health, Dental, Vision + 401KNaperville, IL - In office
4 x 10 Hour Shifts: Monday - Thursday
Shift: 7 AM -5 PM

Job Description:
The contractor shall provide Day of Job (DOJ) Project Coordinator services to support the successful execution of field service activities associated with Comcast Business installations, upgrades, professional services engagements, and remediation activities. The DOJ Project Coordinator shall serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.
The contractor shall be responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.
The contractor shall be responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
The contractor shall perform the following duties:

• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty‑four (24) hours of project completion.
• Serve as the primary point of contact for day‑of‑job communications between field personnel, management, customers, and project teams.

Key Performance Indicators (KPIs)
The contractor's performance may be measured against, but is not limited to, the following KPIs:

• Installation Success Rates (Controlled and All-In).
• Milestone attainment rate during Installations.
• Hourly project update compliance.
• 98% accuracy of ticket documentation updates.
• Documentation upload compliance within 24 hours.
• Customer satisfaction scores.
• Coordinating implementation timelines, ensuring deliverables are approved.
• Updating project statuses hourly, strictly adhering to client-dictated scheduling deadlines
• Conducting preparatory confirmation calls with field technicians to ensure punctuality and readiness for service
• Informing management and clients of project statuses and escalating change requests through the approved process
• Escalating field operational issues to management for immediate attention and resolution
• Meeting KPI objectives by maintaining productivity standards and timely task completion
• Managing material procurement and delivery logistics, including accurate purchase order creation in compliance with purchasing policies
• Assisting with the coordination of field service operations, ensuring seamless execution and adherence to established protocols
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and 40 hrs per week.
• Other duties and responsibilities as assigned.

Company Description

• What you don't know about us:
• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

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