Project Coordinator

Pride Global; Kansas City (KS); On-site; Full time

Job summary

A leading company in e-commerce and digital innovation is seeking a detail-oriented Project Coordinator for their Seattle team. This full-time, onsite role involves managing customer publishing projects, ensuring high-quality delivery, and enhancing customer experience through effective communication and collaboration. Ideal candidates will have a background in customer service or operations, along with proficiency in Microsoft Office tools.

Benefits

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Employee discounts with preferred vendors

Qualifications

• 2+ years of experience in customer service or operations support.
• Experience in handling high-volume tasks.
• Availability to work weekends and occasional overtime.

Responsibilities

• Own and coordinate the end-to-end lifecycle of customer publishing projects.
• Monitor project timelines, resolve issues, and ensure quality delivery.
• Collaborate cross-functionally with internal teams.

Skills

Attention to detail

Customer service

Organizational skills

Multitasking

Education

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

Job Description

Project Coordinator (Onsite – Seattle, WA)
12-Month W2 Contract | $45–$53/hour (DOE)

Russell Tobin & Associates is hiring on behalf of a global leader in e-commerce and digital innovation.

We’re partnering with a fast-paced, customer-obsessed tech company known for transforming the way the world shops. This team is looking for a detail-oriented Project Coordinator to join their publishing operations group in Seattle. This role is ideal for someone who thrives in a dynamic environment, loves creative problem solving, and is passionate about delivering a best-in-class customer experience.

Responsibilities:

• Own and coordinate the end-to-end lifecycle of customer publishing projects
• Communicate with customers via phone and email to provide a personalized, high-touch experience
• Monitor project timelines, resolve issues, and ensure quality delivery in a timely manner
• Collaborate cross-functionally with internal teams to ensure proper service enrollment and execution
• Utilize a variety of internal systems to manage accounts and anticipate potential problems
• Track performance metrics and contribute to process improvements within the department

Basic Qualifications:

• Associate’s Degree
• 2+ years of experience in customer service or operations support
• Experience handling high-volume tasks with strong attention to detail
• Proficiency in Microsoft Office tools (Excel, Word, Outlook)
• Availability to work weekends and occasional overtime as needed

Preferred Qualifications:

• Bachelor’s Degree
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Quick to learn new software systems and workflows
• Demonstrated initiative in driving process improvements

This is a full-time, onsite contract position based in Seattle, WA. The ideal candidate is a proactive problem solver with a passion for customer success and cross-functional collaboration.

Apply today to join an innovative team at the forefront of digital publishing and customer experience.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.