Project Based - Bilingual Spanish/NonBilingual Healthcare Customer Service (Remote VA) - PM Shift

Continuum Global Solutions, LLC; Virginia (MN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider is hiring remote Bilingual Spanish Healthcare Customer Service Representatives to assist US-based members with health inquiries. Successful candidates will need excellent communication skills and a desire to help customers. The role offers starting pay of $15 per hour, with potential increases for Spanish speakers and for overtime during peak needs. Join our team and contribute to positive customer experiences.

Benefits

$15 per hour in training, increasing to $15.50 after

Access to up to 50% of your pay immediately

Paid, Virtual Training

Opportunity for Professional Development

Qualifications

• Minimum of 6 months of call center experience preferred.
• Medicare and/or Medicaid experience would be a plus.
• Willing to work any shift between 10:00am-1:00am EST, including holidays and weekends.

Responsibilities

• Listen to customers to understand their concerns and build rapport.
• Provide information regarding access to care issues and benefits.
• Guide callers through troubleshooting and self-service options.
• Navigate multiple computer applications with speed and accuracy.

Skills

Exceptional customer service

Active listening

Verbal and written communication

High computer proficiency

Customer focused personality

Education

High school diploma or its equivalent

Tools

USB wired headset

Job description

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Project Based - Bilingual Spanish/NonBilingual Healthcare Customer Service (Remote VA) - PM Shift

VA, US

Description: Are you an exceptional listener when it comes to challenges and solving problems? Can you, with your impressive communication skills, empathy, and willingness to help others in a way that provides a positive experience? Do you want to AIM HIGHER. REACH FARTHER, ACT BOLD. BE PASSIONATE, BE ONE. HELP MANY, BE DIFFERENT. BE YOU, and LEARN MORE. TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring remote Project Based Bilingual Spanish Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage.

RESPONSIBILITIES:

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
• Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas

WORK AT HOME REQUIREMENTS

• High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
• Dedicated, quiet, & secure workspace with no distractions
• A USB wired headset with noise canceling microphone

ADDITIONAL REQUIREMENTS:

• 18+ Years & High School diploma or its equivalent
• Minimum of 6 months of previous experience working in a call center or as a health plan call center agent (member service, provider service, pharmacy plan member service) preferred
• Medicare and/or Medicaid experience would be a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality and a desire to help people

BENEFITS & PERKS:

• $15 per hour in training, pay increases to $15.50 after training is completed + Overtime during peak needs
• If you are Bi-lingual in Spanish, the pay rate is $17 per hour
• Access up to 50% of your pay immediately after your shift
• Paid, Virtual Training
• Remote work environment
• Opportunity for Professional Development

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.