Project Based - Bilingual Spanish/NonBilingual Healthcare Customer Service (Remote TN) - PM Shift

Continuum Global Solutions; Tennessee; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare service provider is seeking customer service representatives in Tennessee. This remote role offers up to $17 per hour for bilingual candidates, access to immediate pay, and paid training. Candidates will actively assist customers with their health inquiries, navigate self-service options, and must have prior experience in a call center. A supportive team culture and opportunity for advancement are also provided.

Benefits

Salary up to $17 per hour for bilingual candidates

Access up to 50% of your pay immediately after your shift

Paid virtual training

Opportunity for professional development

Flexible remote work environment

Supportive team culture

Qualifications

• Must be 18 years or older.
• Minimum of 6 months of previous experience in a call center or health plan call center.
• Willingness to work shifts between 10:00 AM - 1:00 AM, including weekends and holidays.

Responsibilities

• Actively listen to customers to understand their concerns.
• Provide essential information regarding health and wellness inquiries.
• Guide callers through troubleshooting and navigating self-service options.
• Utilize knowledge systems to assist customers.
• Follow documented processes for compliance.

Skills

Exceptional customer service

Active listening

Strong communication skills

High computer proficiency

Education

High School diploma or equivalent

Job description

Overview

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:

• Salary up to $17 per hour for bilingual candidates
• Access up to 50% of your pay immediately after your shift
• Paid virtual training to enhance your skills
• Opportunity for professional development and career advancement
• Flexible remote work environment
• Supportive team culture focused on customer satisfaction

What to Expect

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information to members regarding health and wellness inquiries
• Guide callers through troubleshooting and navigating self-service options
• Utilize knowledge systems to research and review documents for customer assistance
• Follow documented processes to ensure compliance for government audits

What is Required

• Must be 18 years or older with a High School diploma or equivalent
• Minimum of 6 months of previous experience in a call center or health plan call center
• Exceptional customer service, active listening, and communication skills
• High computer proficiency and ability to navigate multiple applications
• Willingness to work shifts between 10:00 AM - 1:00 AM, including weekends and holidays

How to Stand Out

• Experience with Medicare and/or Medicaid services
• Bilingual in Spanish

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