Project Based - Bilingual Spanish/NonBilingual Healthcare Customer Service (Remote KS) - PM Shift

Continuum Global Solutions; Kansas; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare customer service provider is seeking customer service representatives in Kansas. This role pays up to $17 per hour for bilingual candidates and offers virtual training. Responsibilities include assisting customers with benefits and guiding them through self-service options. Candidates must be at least 18 years old with a high school diploma and have call center experience. Flexible shifts and a supportive team atmosphere are provided.

Benefits

Paid virtual training

Flexible remote work environment

Access to pay immediately after shifts

Opportunity for professional development

Qualifications

• At least 18 years old required.
• Minimum of 6 months experience in a call center or health plan call center role.
• Willingness to work shifts including weekends and holidays.

Responsibilities

• Actively listen to customers to understand their concerns.
• Provide essential information regarding benefits and coverage.
• Guide callers through troubleshooting and self-service options.
• Utilize knowledge systems to assist customers.
• Ensure compliance with documented processes during interactions.

Skills

Exceptional customer service

Active listening

Verbal communication skills

Written communication skills

High computer proficiency

Education

High school diploma or equivalent

Job description

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:

• Salary up to $17 per hour for bilingual candidates
• Paid, virtual training provided
• Flexible remote work environment
• Access to up to 50% of your pay immediately after your shift
• Opportunity for professional development and career advancement
• Supportive and collaborative team atmosphere

What to Expect (Job Responsibilities):

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding benefits, coverage, and access to care issues
• Guide callers through troubleshooting and navigating self-service options
• Utilize client-specific knowledge systems to research and review documents for customer assistance
• Ensure compliance with documented processes and procedures during customer interactions

What is Required (Qualifications):

• Must be at least 18 years old and have a high school diploma or equivalent
• Minimum of 6 months of experience in a call center or health plan call center role
• Exceptional customer service, active listening, and verbal/written communication skills
• High computer proficiency and ability to navigate multiple applications
• Willingness to work any shift between 10:00 AM - 1:00 AM Eastern Standard Time, including weekends and holidays

How to Stand Out (Preferred Qualifications):

• Experience with Medicare and/or Medicaid is a plus
• Bilingual in Spanish for higher pay rate

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