Project Based - Bilingual Spanish Healthcare Customer Service (Remote NV) - PM Shift

Continuum Global Solutions; Nevada (IA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare customer service provider in Iowa is seeking candidates for a customer service role. Responsibilities include actively listening to customers, providing essential information about healthcare access, and troubleshooting customer issues. Candidates must have a high school diploma, be at least 18 years old, and have prior call center experience. This position requires exceptional communication skills and the ability to navigate multiple applications. Flexible shifts are available.

Qualifications

• Must be 18 years or older.
• Minimum of 6 months in call center or healthcare customer service.
• Willingness to work any shift between 10:00 AM and 1:00 AM EST.

Responsibilities

• Listen to customers and build rapport.
• Provide information regarding access to care issues, benefits, and coverage.
• Guide callers through troubleshooting and self-service options.

Skills

Customer Service

Active Listening

Verbal Communication

Written Communication

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

Overview

Employer Industry: Healthcare Customer Service

What to Expect (Job Responsibilities)

• Actively listen to customers to understand their concerns and build rapport


• Provide essential information regarding access to care issues, benefits, and coverage


• Guide callers through troubleshooting and navigating self-service options


• Utilize knowledge systems to research and review documents to assist customers


• Follow documented processes to ensure compliance for government audits

What is Required (Qualifications)

• Must be 18 years or older and possess a high school diploma or equivalent


• Minimum of 6 months of experience in a call center or healthcare-related customer service


• Exceptional customer service, active listening, and verbal/written communication skills


• High computer proficiency and ability to navigate multiple applications


• Willingness to work any shift between 10:00 AM and 1:00 AM EST, including weekends and holidays

How to Stand Out (Preferred Qualifications)

• Experience with Medicare and/or Medicaid


• Bilingual in Spanish

#HealthcareCustomerService #RemoteWork #CareerDevelopment #BilingualOpportunities #CustomerCare

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