Project Based - Bilingual Spanish Healthcare Customer Service (Remote FL) - PM Shift

Continuum Global Solutions; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare customer service provider is seeking remote customer service representatives in New York. Bilingual candidates can earn $17 per hour, with flexible hours and opportunities for professional growth. Responsibilities include assisting customers with care concerns and navigating options while providing empathetic solutions to enhance their experience.

Benefits

Flexible work environment

Paid virtual training

Access to pay immediately after shift

Qualifications

• Must be 18 years or older.
• Minimum of 6 months of experience in a call center preferred.
• Willingness to work any shift, including holidays and weekends.

Responsibilities

• Listen to customers to understand their concerns.
• Provide information regarding access to care issues.
• Guide callers through troubleshooting options.
• Research and review documents for better service.
• Resolve concerns to simplify the healthcare experience.

Skills

Bilingual in Spanish

Exceptional customer service

Active listening

Verbal and written communication skills

High computer proficiency

Education

High School diploma or equivalent

Job description

Overview

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:

• Bilingual in Spanish pay at $17 per hour during training, with overtime during peak needs
• Non-bilingual pay starts at $15 per hour in training, increasing to $15.50 after training completion
• Access to up to 50% of your pay immediately after your shift
• Paid virtual training provided
• Remote work environment with flexibility
• Opportunity for professional development and career advancement

Responsibilities

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care issues and benefits
• Guide callers through troubleshooting and navigating self-service options
• Utilize knowledge systems to research and review documents for better customer service
• Empathize and resolve concerns to simplify the healthcare experience

Qualifications

• Must be 18 years or older and possess a High School diploma or its equivalent
• Minimum of 6 months of previous experience in a call center or as a health plan call center agent preferred
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and ability to navigate multiple applications
• Willingness to work any shift between 10:00 am - 1:00 am Eastern Standard Time, including holidays and weekends

Preferred Qualifications

• Experience with Medicare and/or Medicaid
• Professional positive attitude and courteous telephone etiquette
• Customer-focused personality with a strong desire to help people

Notes

#HealthcareCustomerService #RemoteWork #CareerDevelopment #BilingualJobs #CustomerSupport

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