Project Assistant - Client Advisory Team

HUB International; Indiana (PA); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Insurance

401(k) Savings Plan

Flexible Work Arrangements

Vacation, Sick, Personal Time Off

Comprehensive Onboarding and Education

Job summary

HUB International is seeking a Project Assistant in Spencer, MA to join the Personal Lines team on a hybrid schedule. This role combines administrative sales support, education and ongoing mentoring, with exposure to quality control and process improvements.

You will work with personal lines, maintain familiarity with forms, and help ensure excellent customer service while meeting KPI goals. The position supports career growth within a large global broker.

Qualifications

• Experience servicing personal accounts within an insurance agency.
• Knowledge of personal lines coverages and markets.
• Experience with an automated agency management system.
• Active Producer license or ability to obtain within six months of start date.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
• Ability to be proactive, anticipatory, and handle confidential material.
• Ability to work independently and in a collaborative team.
• Strong attention to detail.
• Customer focused.

Responsibilities

• Assigned reports for quality control within agency management system.
• Provide support to the personal lines for agency book rolls/book thinning projects.
• Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.
• Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Responsible for updating personal lines procedure manual/carrier update bulletin and distribution to team.
• Meet KPI goals as established.
• Other responsibilities as assigned by Manager.

Skills

Interpersonal skills

Attention to detail

Customer service

Team player

Proactive

Education

High school diploma or equivalent

Tools

Automated agency management system

Job description

Discover a Career That Empowers You - Join HUB International

At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.

In 2026, Newsweek named us one of America’s Greatest Workplaces for Culture, Belonging, and Community, and one of America’s Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault’s 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.

We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world’s largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.

Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.

We would love for you to explore what is possible at HUB International.

We currently have an opportunity for an Project Assistant to join our Personal Lines team in our Spencer, MA office on a Hybrid work schedule.

Overview:

This position encompasses three main components: Administrative Sales Support functions; Education & Technical Learning and Ongoing Mentoring.

Responsibilities:

• Assigned reports for quality control within agency management system.
• Provide support to the personal lines for agency book rolls/book thinning projects.
• Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.
• Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Responsible for updating personal lines procedure manual/carrier update bulletin and distribution to team.
• Meet KPI goals as established.
• Other responsibilities as assigned by Manager.

Qualifications:

• Experience servicing personal accounts within an insurance agency.
• Thorough knowledge of personal lines coverages and markets.
• Experience with an automated agency management system.
• Active Producer license or ability to obtain license within six months of start date.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
• Ability to be proactive, anticipatory, and handle confidential material
• Ability to work independently and in a collaborative team
• Strong attention to detail
• Customer focused

What We Offer You

At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.

We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.

Benefits you may enjoy as part of the HUB International team:

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

The expected salary range for this position is $20.44/hr to $30.77/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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