Project and Service Assistant / Panel Operator for Security/Fire Inspection Team

Convergint; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Project and Service Assistant to join their Security/Fire Inspection Team. The role involves assisting technicians with installations and servicing systems, ensuring customer satisfaction, and adhering to safety regulations. Ideal candidates will have a passion for service, basic technical skills, and a commitment to teamwork. Join a culture that values growth and accountability while providing competitive benefits.

Benefits

10 Company Holidays

Paid Time Off

Medical, Dental & Vision Plan

Life Insurance & Disability Plan

401K Matching Plan

Tuition Reimbursement

Paid Parental Leave

Qualifications

• Developing technical skills related to building automation and fire alarm systems.
• Basic mechanical and electrical aptitude required.
• 3 months relevant field experience preferred.

Responsibilities

• Assists technicians with installations and servicing existing systems.
• Conducts security and fire alarm testing and inspection.
• Monitors fire alarm and access control panels.

Skills

Customer Focus

Technical Skills

Troubleshooting

Communication

Organizational Skills

Education

High School/GED

Tools

MS Office

Job description

Project and Service Assistant / Panel Operator for Security/Fire Inspection Team

Join to apply for the Project and Service Assistant / Panel Operator for Security/Fire Inspection Team role at Convergint

Project and Service Assistant / Panel Operator for Security/Fire Inspection Team

6 days ago Be among the first 25 applicants

Join to apply for the Project and Service Assistant / Panel Operator for Security/Fire Inspection Team role at Convergint

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project &Service Assistant to join our amazing culture. In this role, you will be responsible for assisting higher level and more experienced technicians (e.g. Project & Service Specialists) in performing day to day work. Acts as a “second set of hands” for the technician. Handles CSP and less complex/smaller install tasks. This position is a helper who will provide assistance to complete work required for CSP, service calls, and quoted WO’s. Work includes assisting with installations, servicing existing systems, programming, and/or system start-up/check-out. As a Project & Service Assistant, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project & Service Assistant.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Helps conducts security and/or fire alarm testing and inspection. Monitors system during inspections to verify operability and helps to document all results and/or discrepancies with lead inspector. Helps to ensure that system is operating properly.
• Monitors fire alarm or access control (security) panels.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service. Takes ownership of onsite project including safety, quality and performance.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• When not performing inspections, will provide assistance to higher level and more experienced Project and Service Specialists. Work may include installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Refers more complex issues to higher level colleagues.
• Performs other duties and responsibilities as requested or required.
  
  

What You’ll Need

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well without supervision
• Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple projects simultaneously
• Basic computer skills including exposure to MS Office applications (Outlook, Word, Excel)
  
  

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave
  
  

Requirements

Education: High School/GED or equivalent experience

Preferred Experience: (but not required):

• 3 months previous, relevant field experience
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
  
  

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Security and Investigations

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